You’re struggling to keep your business relationships afloat. How can you use feedback to get back on track?

Steven Covey in his book : 7 habits of.............. beautifully explains the concept of : Think Win-Win and Seek first to understand then be understood. This to me, in nutshell is the guide in all professional and personal relationship. When you adopt a win-win approach, you are always willing to improve both yourself and others at the same time. Other person will be able to see your genuineness and sincerity in keeping his interest in the forefront. As a result, you win an ally for life. Similarly when you are in active listening mode, you transmit a message that you are genuinely interested in understanding their point of view too and are equally interested in seeing them succeed too. This way, you will build lifetime relationships.

I have been dealing with different set of clients and always strive to give them best service.When I ask the client to give feedback on our services,they are generally very forthcoming and it helps me find out any gaps which may be existing between me and my staff in understanding their satisfaction levels.Its very important to keep them engaged and I have seen that clients always appreciate that you are taking the feedback.One must be regular and periodic in taking feedback.This definitely improves the relationship with them and increase the mutual trust and respect.At the end of the day the relationship grows when you show that you care about the needs of your client and the whole idea is to grow together.Feedback is extremely important.

Best way to get feedback is to ask. Some are afraid to ask because they think they are bothering their clients/prospects. No client is the same. No appointment is the same. Asking for feedback allows you to course correct. Take action and improve on your business delivery

Si estoy luchando por mantener a flote mis relaciones comerciales, puedo usar la retroalimentación de manera proactiva para volver a encarrilarme. En lugar de esperar a que otros me den opiniones no solicitadas, buscaré activamente su opinión sobre mi rendimiento, propuesta de valor y expectativas. Puedo hacerlo mediante encuestas, reuniones individuales o simplemente preguntando a mis clientes y socios comerciales cómo puedo mejorar y satisfacer mejor sus necesidades. Al escuchar atentamente sus comentarios y tomar medidas concretas para abordar sus preocupaciones, puedo fortalecer mis relaciones comerciales y recuperar la confianza y la satisfacción de mis clientes y socios comerciales.

I agree with Carlo, ask for feedback. Then use that feedback to course correct. Business relationships much like personal relationships change over time. We all need to be evolving in our business relationships or we will face being left behind. The most relevant and effective way to evolve in any relationship is to ask for feedback, listen to the feedback and course correct with consideration given to the feedback that you received.

Dar retroalimentación es una forma efectiva de demostrar aprecio, reconocimiento y apoyo hacia los demás. Además, puede ayudar a reforzar mi marca personal, mis valores y mis objetivos. Sin embargo, es importante tener cuidado de no proporcionar retroalimentación con demasiada dureza, ya que podría desmotivar o alienar a la otra persona. Del mismo modo, dar retroalimentación con demasiada moderación puede no ser suficiente para generar un impacto positivo. Es crucial encontrar un equilibrio y proporcionar retroalimentación de manera consistente y constructiva, reconociendo los logros y brindando orientación para mejorar. De esta manera, puedo fortalecer mis relaciones profesionales y contribuir al crecimiento y desarrollo mutuo.

Acting on feedback correctly is a complex process. You need to understand where it came from. It may happen that you realize, based on feedback, that you mis-targeted your audience - and your initial product wasn't even meant for what people may have expected. Then, you can change course, re-target the product - but you can improve, which is the point here. Then for valid feedback from your actual audience, you cannot move fast enough! You need to act on it the moment you understood and acknowledged the feedback itself. Many people naturally procrastinate or they simply assume "it's not that bad" - and that's exactly how they lose business! Even a low profit on a seemingly small customer can drive loads of business in the future.

While seeking,receiving and acting on feedback is critical to better business relationships. Quite often the relationships which are lost are the one who don’t give feedback but just walk away and hence it’s important to analyse the real reason for the loss of the business relationship. Was it loss due to product, process, pricing, people or lack of engagement or lack of Il understanding the actual requirement. Once you have that sorted you’ll be able to salvage relationships and retain customer.