Dive into the art of reinvention! Share your strategies for using customer feedback to refresh your services.
La base para innovar los servicios está en los comentarios del cliente,ellos nos dicen cómo lo quieren, cuando lo quieren, que atributos de mi servicio o productos valoran y que necesidad están supliendo. Adicional a los comentarios que ellos nos dejan se debe preguntar que quieren que esperan de los servicios y/o productos de la compa?ía. La clave está en conocer lo que nuestro cliente quiere.
Struggling to innovate your service offerings? Here’s how customer feedback can lead the way: 1)Identify Trends - Look for recurring suggestions or complaints. These patterns reveal gaps and opportunities for new services. 2) Engage Key Customers - Involve loyal customers in product testing or pilot programs. Their insights can guide practical improvements. 3) Focus on Pain Points - Innovate around the most common issues. Solving customer problems is the quickest path to meaningful innovation. 4) Use Feedback Loops - Create a continuous cycle of feedback, iteration, and improvement. Innovation thrives on agility and responsiveness. Customer feedback isn’t just data—it’s your blueprint for smarter, more relevant service innovations.