You're struggling to adapt to your boss's communication style. How can you bridge the gap effectively?

I am definitely an overthinker. For me, brief instructions leave too much room for interpretation. I am discovering that my boss and his boss prefer brief instructions. One through direct messages and the other through email. I prefer direct messages but am adjusting my style to match the preference of the latter for more complex situations and a brief dm for simple interactions.

Begin by assessing both your communication style and your boss's. Identify key differences and similarities. Observe how your boss conveys information, makes decisions, and prefers feedback. Understanding these nuances provides a foundation for bridging communication gaps, fostering a more harmonious and effective working relationship.

Bridging the gap when struggling to adjust to your boss’s communication style can be effectively managed by assessing their style and practicing active listening. Start by observing how your boss communicates, noting whether they prefer direct, concise exchanges or detailed, comprehensive discussions. Once you have identified their style, adapt your approach accordingly. Use active listening techniques to ensure you fully understand their expectations and priorities. This involves paying close attention, asking clarifying questions, and summarizing their points to confirm comprehension. By aligning your communication methods with your boss’s style and demonstrating a genuine effort to understand help create a better work environment.

Recently we were told to create a contact log in Icoach for every kpi outlier and follow-up every week on the kpi. Since many of my agents were already on a SKEP for the kpi's, such as QA's following processes, I did not create a separate contact log for not following hold and transfer processes. Now, I am finding out that I should've created a contact log specifically for hold and transfer process. The SKEP for following processes and procedures was not enough since it did not specifically state that the focus was on the hold and transfer process. Needless to say this has caused frustration.

Don't hesitate to seek clarification when needed. Ask specific questions to ensure you understand your boss's expectations and instructions. This proactive approach prevents errors and shows your commitment to getting things right, ultimately leading to more effective communication and smoother collaboration.

In this scenario one need to practice emotional intelligence to keep control as boss is having issues in communicating things....secondly have empathy about the boss as he may not be taught correct way of communication ...never take it personally. ...lastly try to listen to respond and find out the meaning of what is he wanting to say and act accordingly....because even if conveyed to boss he should be of accepting nature....so follow this and see the difference...

Be flexible in adapting your communication style to match your boss's preferences. Whether they favour detailed reports, brief updates, or face-to-face meetings, tailor your approach accordingly. This adaptability demonstrates your willingness to meet their needs, fostering a more productive and respectful working environment.

Offer constructive feedback on communication dynamics. Share your observations and suggest mutually beneficial adjustments. Approach this conversation with respect and a focus on improvement. Effective feedback fosters open dialogue, enhancing mutual understanding and contributing to a more cohesive and efficient workplace.

Patience is key when bridging communication gaps. Recognise that adjustments take time and effort from both parties. Stay calm and persistent, continually refining your approach. Patience fosters a positive atmosphere, encouraging gradual improvement in communication and a stronger, more collaborative relationship with your boss.

Going from brick and mortar setting to virtual is a challenge. Unless you are on camera and can hear each other you can't always accurately interpret the intent of the conversation or gage how receptive someone will be to your thoughts or ideas. It is absolutely imperative to keep this in mind when assessing your boss's, anyone else's, preferred communication style