You're striving to maintain quality standards. How do you decide which KPIs matter most to stakeholders?

KPI must align with Customer Specific Requirements and internal Stakeholders to ensure Customer satisfaction is addressed to the targets as defined internally and externally

To select the right KPIs, you'll have to consider the specific value your product should offer. To do this, I recommend clearly describing the user, customer, and business goals you want to achieve as well as the specific outcomes (product goals) your product should create

The only way to understand what is important for stakeholders is to ask them. It seems simple yet challenging at the same time, as it requires both a conversation and a list of key points to start the discussion. After all, the one who asks the questions is the one who leads the conversation, eh?

Identifique as Partes Interessadas: Quem s?o: Clientes, funcionários, fornecedores, investidores e órg?os reguladores. Interesses Exclusivos: Cada grupo tem interesses únicos nos padr?es de qualidade. Clientes: Priorizam a confiabilidade do produto. Agências Reguladoras: Focam nas taxas de conformidade. Compreender Perspectivas: Entenda as necessidades e expectativas de cada grupo. Selecionar KPIs Relevantes: Escolha KPIs que sejam significativos para as partes interessadas e que forne?am informa??es sobre o desempenho de qualidade.

It identifies stakeholders?using reflection by the participants on their past experiences. Stakeholders can self-select for engagement in projects or issues of concern. A small group brainstorms stakeholders, their interests, influence and other attributes.

Sometimes the most important customer is the internal one or next process steps down the line. Identifying the appropriate customer will trigger the correct KPI to monitor. This will include rework, overtime, maintenance cost and scrap. We must manage internal customers as key with the same approach as the external one. KPIs are available to see that internal customers are receiving the same focus as we do for every one else in the value stream.

Understanding who your stakeholders are and what they value is crucial for selecting relevant KPIs. By aligning KPIs with stakeholder expectations, you ensure that the metrics provide meaningful insights and drive continuous improvement in quality management. Engaging stakeholders, customizing KPIs to their needs, and maintaining regular monitoring and reporting help build trust and ensure that quality standards meet the diverse interests of all involved parties.

Identificación de Partes Interesados: Cada que realizamos una planificación un punto obligatorio es la identificación de las partes interesadas, esto también te lo piden la mayoría de las normas de calidad y de excelencia en la gestión. Pero la mayoría de negocios falla quedándose en la identificación y en lo que ellos como empresas entienden que estas necesitan. Por esto el segundo paso luego de identificar las partes es preguntarles a ellos cuales son sus necesidades y expectativas en cuanto a nuestro negocio se refiere, esto nos dará una visión de como el cliente desea recibir nuestros productos o servicios y como podemos monitorear la prestación de los mismos.

key performance indicators will tell you many things during the course of the project execution. The only thing is understand well, decided and agreed in advance by the people involved in the project, roles and responsibilities clearly drawn and communicated and finally all are aligned with project goals. Enjoy the work, plan, do, check and review periodically. Take the course correction. Align with KPIs, measure performance. These KPIs will help you in rewarding and reprimanding. The appropriate recording and review will help to have a better team selection, cost reduction, timely and better execution in the upcoming projects too.

With numerous KPIs available, it is essential to select those (few) that align with your strategic goals. This alignment ensures focus and keeps you on track to achieve your targets, avoiding contradictions and confusion. It is imperative to cascade these KPIs down to lower levels so that the entire organization, from top to bottom, is fully aligned.

It is important to align the KPIs to the goals, as the KPIs can be used to explain if the goal has been either achieved all, more so to describe the extent of goal attainment.

Alinhar o KPI com o Planejamento Estratégico, Planejamento Tático e Planejamento operacional, no meu entendimento é uma das melhores práticas para conseguir medir com um Objetivo, n?o simples medir por medir. Um dos principais erros que noto em algumas empresas é um grande número de KPI’s que os colaboradores n?o entendem a sua fun??o, origem e finalidade. KPI tem que ser algo simples, de fácil entendimento e acima de tudo, replicável.

Your KPI should help advance the larger key business objective(s) of the team above you. For example, if you're on a client success team that falls under the company's marketing organization, your KPI should align with marketing objectives. All KPIs should align with a larger key business objective.

While relevance is a crucial factor in selecting KPIs, an overemphasis on it can lead to narrow focus, subjectivity, and rigidity. Balancing relevance with a holistic approach, stakeholder involvement, and flexibility can help organizations select KPIs that are both meaningful and actionable. Regular review and adaptation ensure that KPIs remain aligned with evolving business objectives and market conditions, enabling continuous improvement and sustained success.

A utiliza??o da relevancia dos KPIs mais importantes para as partes interessadas na manuten??o do padr?o de qualidade envolve várias estratégias que asseguram que os indicadores certos sejam monitorados e que a qualidade seja mantida ao longo do tempo. Alguns pontos para a aplica??o do conceito: tomada de decis?o baseada em dados, ajuste e revis?o periódica dos KPIS, treinamento e ades?o/participa??o da equipe, comunica??o transparente e outros.

Relevancia: aquí no voy a abundar mucho si realizamos bien los primeros pasos no debemos preocuparnos por esto, pero básicamente se resume en que si no aporta valor no es relevante.

Die releavnz eines ZIel ist lebensnotwendig. Umsatzziele sichern die wirtschaftlichen Erfolg eines Unternehmens. softe Ziele wie Kultur, Verhalten oder Unternehmensweite Regeln k?nnen zu einem Change in der Organisation führen. Das ist neben dem geldverdienen ein Ziel was leider aus dem Focus rückt, solange der Umsatz stimmt.

l'éxamination régulière des KPI, assure une éventuelle nécessité de mis à jour des indicateurs, leur cible, et leur objectif, suite un éventuel changement soumis par le Management de l'entreprise ou par les parties prenantes.

Ensuring KPIs are consistently updated involves creating a structured process.?Implement regular review meetings, automate data collection where possible, and designate responsibility to specific team members for timely updates.

Regularly reviewing and adjusting KPIs is crucial for maintaining alignment with evolving quality standards and stakeholder needs. Despite the challenges, such as resource intensity, resistance to change, and maintaining relevance, adopting best practices can facilitate effective KPI management. Structured review processes, stakeholder engagement, flexibility, balancing metrics, celebrating successes, continuous improvement, and leveraging technology can ensure KPIs remain relevant, actionable, and aligned with strategic goals. This ongoing process not only helps in staying ahead of market changes but also fosters a culture of continuous improvement and stakeholder satisfaction.

Regular KPI reviews are crucial for staying ahead of changes in the market or industry that could affect your quality standards. For example, emerging technologies, regulatory updates, or shifts in consumer behavior can all impact the relevance and effectiveness of your KPIs. By staying proactive and adaptable, you can ensure your organization remains competitive and responsive to external pressures.

Conoces el termino la vieja confiable? Para lo que nos ocupa la vieja confiable es nuestro Ciclo de Deming: PHVA , no importa la industria, no importa la norma, no importa el país, úsalo que funciona.

KPI need to be communicated with in the team to engage and motivate the team. All business needs to have a transparency within the team and allow the team give feedback to the top-level management which will allow organization growth exponentially.

Clear communication around KPIs in manufacturing is vital for everyone to understand their role in maintaining quality standards. 1.Simple Language; Explain complex concepts in easy-to-grasp terms. 2.Specificity; 3.Context and visualisation 4.Keep interactive; Encourage feedback and discussion around KPIs. Stakeholders should feel comfortable asking questions for clarification.

La communication des KPI en interne et en externe représente un clé de réussite pour suivi et assurer une performance efficient alignée avec la stratégie de l'entreprise.

Transparency builds trust. Stakeholders, from executives to employees, need to understand the quality of our safety measures. Hiding the ball weakens their confidence in our direction and commitment to safety.Dump the jargon and focus on actionable data. Regular reports, dashboards, and meetings are great tools, but they need clear, concise information. Stakeholders need to grasp the "what" and "why" behind the numbers. This helps them see the bigger picture and actively participate in improving safety.

How to identify the critical few KPI? - Identify your stakeholders and their business needs - understand how you and your processes impact their business performance - evaluate your current KPIs to see the impact they have on the business to identify the critical few. - focus on the critical few and monitor the impact. This is a continuous process. Business needs evolve and we need to keep growing with them

There should be a holistic management review which encompasses all the identified topics to have stakeholders engagement , operation and kpi improvement and sustainable business. One drive One vision .

The most important ingredient often missing from Quality Management is a deep understanding of all stakeholders and their order of prioritization. The real question, then, is how do you develop a deep understanding of all stakeholders? 1. Align your vision. Remove blinkers born of selfish interests. 2. Align your goals. 3. Seek consensus! In conclusion, effective Quality Management hinges on understanding and prioritizing all stakeholders. Align your vision and goals, remove personal biases, and seek consensus. This fosters a collaborative environment, ensuring commitment to shared objectives and continuous improvement.

Working in a project-specific company, it is crucial for us to determine which KPIs to track throughout each order, as well as identify the KPIs that will have the most significant impact on the order's success. Selecting the right KPIs ensures that we focus on the most critical aspects of the project, allowing us to monitor progress effectively, address issues promptly, and achieve our quality and operational objectives. By prioritizing impactful KPIs, we can optimize performance and ensure successful project outcomes.

Benchmarking This is one of the methods I use in manufacturing industries. I compare my KPIs with industry standards and competitors to ensure they’re relevant and ambitious for myself, stakeholders, and the market.