You’re starting a new contract job in After-Sales. How can you make a good impression?

2 Learn the product

To provide effective after-sales service, you need to know the product or service you’re supporting inside out. Learn about its features, benefits, specifications, limitations, and common issues. Familiarize yourself with the customer segments, needs, preferences, and pain points. Review the documentation, manuals, FAQs, and tutorials available. If possible, get some hands-on experience with the product or service, or observe how other team members use it. The more you know the product, the more confident and competent you’ll be in your after-sales role.

3 Build rapport

As a contractor, you might feel like an outsider in the after-sales team, especially if you’re working remotely or for a short period of time. However, it’s important to build rapport and trust with your colleagues and customers. Show interest and respect for their opinions, feedback, and challenges. Be friendly, courteous, and professional in your interactions. Share your expertise, insights, and ideas, but also listen and learn from others. Be proactive, responsive, and reliable in your communication and collaboration. Building rapport will help you create a positive impression and a strong network in the after-sales field.

5 Add value

Another way to make a good impression in your after-sales contract job is to add value to your client and your team. Don’t just do the minimum required tasks, but look for ways to go above and beyond. For example, you can suggest improvements or innovations to the after-sales processes, tools, or strategies. You can provide extra support or advice to your customers or colleagues. You can identify and pursue new opportunities or leads for after-sales growth or retention. You can showcase your achievements and results with data and evidence. Adding value will demonstrate your initiative, creativity, and commitment to your after-sales role.

6 Keep learning

Finally, don’t stop learning and developing your after-sales skills and knowledge. After-sales is a dynamic and competitive field that requires constant adaptation and improvement. As a contractor, you need to stay updated and relevant in the market. You can do that by taking courses, reading articles, watching videos, or attending webinars on after-sales topics. You can also seek feedback, mentoring, or coaching from your client, manager, or peers. You can also reflect on your own strengths and weaknesses, and set goals and action plans for your after-sales career. Keeping learning will help you enhance your after-sales performance and potential.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?