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You’re running an entrepreneurial project in Quality Management. How do you know if it’s successful?

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Quality management is a key skill for any entrepreneur who wants to deliver value to customers and stakeholders. But how do you measure the success of your quality management project? How do you know if you are meeting your goals and expectations? In this article, you will learn about some common methods and tools that can help you evaluate your quality management performance and identify areas for improvement.

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Nima Zafarpoor

QA & QC Expert* IRCA Certified Lead auditor*Project Management*Project Portfolio Management*QA Engineering*Quality…
Dieggo Almeida Araújo

Qualidade | Melhoria Contínua | Consultoria | Yellow Belt | Gest?o de Equipes | Treinamentos
Asma Yousuf Zainal ~ ???? ???? ????

?Awarded Futurist | Dubai Future Expert | Author | Edu-trainer in Foresight & Innovation | Founder | Senior Projects…

1 Define success criteria

Before you start your quality management project, you need to have a clear vision of what success looks like for you. This means setting specific, measurable, achievable, relevant, and time-bound (SMART) objectives that align with your business strategy and customer needs. You also need to establish key performance indicators (KPIs) that will help you track your progress and outcomes. For example, you might use customer satisfaction ratings, defect rates, cycle times, or return on investment as KPIs for your quality management project.

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Nima Zafarpoor

QA & QC Expert* IRCA Certified Lead auditor*Project Management*Project Portfolio Management*QA Engineering*Quality Auditing*Administrative Management Expet*QA Manager at Yaks* Trainer*
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To determine the success of an entrepreneurial project in Quality Management: ?? 1. Measure achievement against predefined objectives and key performance indicators. ?? 2. Assess customer satisfaction through feedback and reviews. ?? 3. Analyze financial performance, considering revenue growth and cost savings. ?? 4. Evaluate the project's impact on improving quality processes and outcomes. ??? 5. Compare results with industry benchmarks and competitors. ?? 6. Continuously adapt and innovate based on lessons learned for sustained success. ?? By monitoring these factors, the project's success can be effectively evaluated.

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Dieggo Almeida Araújo

Qualidade | Melhoria Contínua | Consultoria | Yellow Belt | Gest?o de Equipes | Treinamentos
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Planejamento estratégico é a base para iniciar qualquer tipo de projeto, seja pessoal ou profissional! Definir metas, identificar possíveis obstáculos, já trazendo solu??es caso ocorram...Estudo, conhecimento sobre o que pretende fazer, obviamente também faz parte da receita do sucesso. Tudo que se p?e energia, tem grandes chances de sucesso. Esteja pronto para se adaptar, caso as coisas caminhem um pouco diferente do que foi imaginado.

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Balaji Ravi

Associate Manager - Computer System Validation | Life Science Compliance Office at Accenture | IT Validation Specialist | Expert in GxP Compliance, System Validation, and Emerging Technologies
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In an entrepreneurial Quality Management project, success is gauged by improved quality metrics, heightened customer satisfaction, cost reductions, compliance adherence, engaged employees, time savings, positive ROI, and a culture of continuous improvement. Tracking these indicators ensures project effectiveness and alignment with business objectives.

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Amrit Pritam Nath

??Passionate Quality Management Professional | Driving Quality Excellence, Process Improvement & Regulatory Compliance | Experienced QA/QC Manager at Commercial Syn Bags Limited.
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Success in an entrepreneurial Quality Management project is gauged by meeting set objectives like improved product/service quality, increased customer satisfaction, and cost savings. Feedback from stakeholders, positive impact on bottom line, and adherence to industry standards are also indicators of success.

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2 Apply quality standards

To ensure that your quality management project follows best practices and meets the expectations of your customers and stakeholders, you need to apply relevant quality standards to your processes and products. Quality standards are guidelines or specifications that define the requirements and characteristics of quality for a particular domain or industry. For example, you might use ISO 9001, Six Sigma, or Lean as quality standards for your quality management project. Applying quality standards can help you improve your efficiency, consistency, and credibility.

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Dieggo Almeida Araújo

Qualidade | Melhoria Contínua | Consultoria | Yellow Belt | Gest?o de Equipes | Treinamentos
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O que me fascina na área da Qualidade é que, dentre as inúmeras ferramentas existentes, sempre haverá uma que irá casar perfeitamente com o que busca e espera de resultados, e padroniza??o da atividade. Fa?a pesquisas, procure entender a importancia de se padronizar, e ter constancia na qualidade do que entrega.

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3 Conduct quality audits

To verify that your quality management project is complying with the quality standards and meeting the success criteria, you need to conduct regular quality audits. Quality audits are systematic and independent examinations of your processes and products to assess their conformity and effectiveness. For example, you might use checklists, interviews, observations, or tests as quality audit methods for your quality management project. Conducting quality audits can help you identify gaps, risks, and opportunities for improvement.

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Dieggo Almeida Araújo

Qualidade | Melhoria Contínua | Consultoria | Yellow Belt | Gest?o de Equipes | Treinamentos
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Estudou? Padronizou seu processo? N?o pare! Sempre busque a melhoria! Ela é contínua! Acompanhe sua produ??o, seu produto.. Audite seus processos para certificar que, est?o gerando os resultados planejados, e mais importante, o produto que sai dali, tem qualidade? é o que se esperava?

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4 Implement quality improvement

To enhance the performance and value of your quality management project, you need to implement quality improvement actions based on the findings and feedback from your quality audits. Quality improvement is a continuous and proactive process of planning, doing, checking, and acting (PDCA) to solve problems and optimize results. For example, you might use root cause analysis, brainstorming, or benchmarking as quality improvement tools for your quality management project. Implementing quality improvement can help you increase your customer satisfaction, loyalty, and retention.

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Asma Yousuf Zainal ~ ???? ???? ????

?Awarded Futurist | Dubai Future Expert | Author | Edu-trainer in Foresight & Innovation | Founder | Senior Projects Manager
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Think beyond traditional methods by integrating innovative technologies like AI and data analytics for predictive quality control, allowing for preemptive action rather than reactive measures. This not only streamlines processes but also personalizes customer experiences, significantly boosting satisfaction and loyalty. Embrace a forward-thinking approach, where quality improvement is seen as an ongoing journey rather than a destination, to truly differentiate and elevate your project in today's competitive landscape.

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5 Solicit quality feedback

To validate the impact and outcomes of your quality management project, you need to solicit quality feedback from your customers and stakeholders. Quality feedback is a form of evaluation that provides you with information and opinions about your processes and products from the perspective of your target audience. For example, you might use surveys, reviews, testimonials, or focus groups as quality feedback sources for your quality management project. Soliciting quality feedback can help you measure your customer value proposition, competitive advantage, and reputation.

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6 Review quality lessons

To learn from the experience and results of your quality management project, you need to review the quality lessons that you have gained throughout the process. Quality lessons are a form of knowledge that captures the successes, failures, and best practices of your quality management project. For example, you might use reports, case studies, or stories as quality lesson formats for your quality management project. Reviewing quality lessons can help you improve your skills, processes, and products for future quality management projects.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Dr.Ing. Yan Poh Soon

Senior VP at I-Spray Pte Ltd
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Success is based on completion of project: 1. On time, 2. Conforming to requirements of customers and their end-users, 3. Within budget, 4. Post-delivery satisfaction feedback from the customers and their end-users.

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You’re running an entrepreneurial project in Quality Management. How do you know if it’s successful?

1

2

3

4

5

6

7

1 Define success criteria

2 Apply quality standards

3 Conduct quality audits

4 Implement quality improvement

5 Solicit quality feedback

6 Review quality lessons

7 Here’s what else to consider

Quality Management

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You’re running an entrepreneurial project in Quality Management. How do you know if it’s successful?

1

2

3

4

5

6

7

1 Define success criteria

2 Apply quality standards

3 Conduct quality audits

4 Implement quality improvement

5 Solicit quality feedback

6 Review quality lessons

7 Here’s what else to consider

Quality Management

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