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You’re a public administrator. How can you use new technology to improve your work?

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As a public administrator, you have a lot of responsibilities and challenges. You need to manage resources, deliver services, communicate with stakeholders, and ensure accountability and transparency. How can you use new technology to improve your work and achieve your goals? In this article, we will explore some of the ways that new technology can help you as a public administrator, and some of the best practices and tips to implement them.

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Oliver Contla

Diplomático Mexicano | Economía y Comercio en la Embajada de México en Alemania | Vicepresidente del CWHR
Josbertini Clementino

Especialista e Consultor em RelGov l Gest?o de Projetos e Stakeholders l Políticas Públicas l Consultoria em Rela??es…
Srinivasan M.

Democratizing Technologies-Product: Innovation, Development, Strategy, Marketing, Support and L&D.

1 Cloud Computing

Cloud computing is the use of internet-based services and platforms to store, process, and access data and applications, and it can offer many benefits to public administrators. These include reducing costs, increasing scalability and flexibility, enhancing collaboration and communication, improving security and backup, and enabling innovation. To use cloud computing effectively, you need to assess your needs, choose the right cloud service model and provider for your organization, plan and execute a secure migration of data and applications to the cloud, train and support staff and users on how to use the cloud services, and monitor and evaluate the performance of your cloud initiatives.

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Srinivasan M.

Democratizing Technologies-Product: Innovation, Development, Strategy, Marketing, Support and L&D.
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- Utilize cloud computing for secure data storage and access from anywhere. - Implement cloud-based collaboration tools for real-time document sharing. - Employ cloud-based software for streamlined administrative processes. - Leverage cloud-based analytics platforms for data-driven decision-making. - Use cloud-based communication tools for efficient stakeholder engagement. - Adopt cloud-based disaster recovery solutions for resilience. - Explore cloud-based citizen service delivery portals. - Invest in cloud-based cybersecurity for data protection.

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2 Data Analytics

Data analytics is a process of collecting, analyzing, and presenting data to generate insights and inform decisions. As a public administrator, it can help you improve efficiency and productivity by identifying patterns, trends, and opportunities. It can also enhance service quality and satisfaction by understanding customer needs, preferences, and feedback. Data analytics can also support evidence-based policy making and planning by evaluating outcomes and impacts, as well as strengthen transparency and accountability by sharing data and results with stakeholders and the public. To use data analytics effectively, you need to define questions and goals, select the appropriate data sources and methods for analysis, ensure data quality and integrity by following data governance and ethics standards and practices, use data visualization and storytelling techniques to communicate findings and recommendations clearly, implement and monitor data-driven actions and solutions, as well as update analysis as needed.

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Oliver Contla

Diplomático Mexicano | Economía y Comercio en la Embajada de México en Alemania | Vicepresidente del CWHR
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Leveraging Data Analytics in public administration significantly enhances Economic Diplomacy by providing deep insights into global market trends and enabling data-driven decision-making. This technology allows us to efficiently negotiate trade agreements, monitor international economic policies, and identify opportunities and threats. It improves transparency and accountability domestically, while bolstering our global competitiveness by understanding market dynamics and strategic positioning. Ultimately, Data Analytics empowers us to foster sustainable economic growth and strengthen our international economic relations.

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Josbertini Clementino

Especialista e Consultor em RelGov l Gest?o de Projetos e Stakeholders l Políticas Públicas l Consultoria em Rela??es Institucionais e Governamentais l Conselheiro de Administra??o IBGC l Regulatório l Advocacy
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Sugiro algumas perguntas antes de proceder a análise de dados: - Quais s?o seus objetivos específicos? - Quais dados você precisa para responder às suas perguntas? - Quais métodos de análise s?o mais adequados? - Os dados s?o precisos, completos e confiáveis?

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Srinivasan M.

Democratizing Technologies-Product: Innovation, Development, Strategy, Marketing, Support and L&D.
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- Utilize data analytics to analyze large datasets for insights and trends. - Implement predictive analytics to forecast future trends and outcomes. - Employ descriptive analytics to understand current patterns and behaviors. - Utilize prescriptive analytics to recommend actions and interventions. - Integrate data from various sources for comprehensive analysis. - Use data visualization tools to communicate findings effectively. - Apply machine learning algorithms for advanced pattern recognition. - Incorporate data analytics into decision-making processes for improved efficiency and effectiveness.

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3 Artificial Intelligence

Artificial intelligence (AI) is the use of machines and algorithms to perform tasks that normally require human intelligence, such as learning, reasoning, and problem-solving. As a public administrator, AI can help automate routine and repetitive tasks like data entry and document processing, augment capabilities and skills like data analysis and decision making, and create new value and opportunities like personalized services and smart solutions. To use AI effectively, you need to identify problems and opportunities to determine its feasibility and suitability for your situation, develop or adopt AI solutions in line with your values and goals while respecting user rights, test and validate your AI solutions for reliability, accuracy, and fairness, and manage and monitor your AI solutions to address any risks or issues.

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Srinivasan M.

Democratizing Technologies-Product: Innovation, Development, Strategy, Marketing, Support and L&D.
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- Implement AI algorithms to automate tasks and increase efficiency. - Use AI-powered chatbots for customer service inquiries. - Employ machine learning for data analysis and decision-making. - Develop predictive models for anticipating future trends. - Utilize natural language processing for text and speech analysis. - Incorporate computer vision for image and video analysis. - Explore AI-based personalization for tailored services. - Ensure ethical use of AI, addressing concerns like bias and privacy.

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4 Social Media

As a public administrator, social media can be beneficial in expanding your reach and engagement, building your reputation, soliciting feedback, and promoting achievements. To use social media effectively, you need to define your purpose and objectives, develop a strategy and plan for content and metrics, create relevant content that reflects your brand and message, and monitor and measure performance. However, new technology also comes with challenges and risks such as technical issues, security threats, ethical dilemmas, and social impacts. It is important to be aware of these challenges and risks and adopt a strategic and responsible approach when using new technology in your work. Doing so can help improve your work and achieve your goals.

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Josbertini Clementino

Especialista e Consultor em RelGov l Gest?o de Projetos e Stakeholders l Políticas Públicas l Consultoria em Rela??es Institucionais e Governamentais l Conselheiro de Administra??o IBGC l Regulatório l Advocacy
(已编辑)
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O potencial das mídias sociais s?o gigantes. Você pode: - Conectar-se com um público mais amplo e diversificado, promovendo transparência e acessibilidade. - Criar uma imagem positiva e confiável de sua administra??o, aumentando a confian?a e a credibilidade. - Obter insights valiosos da comunidade para aprimorar políticas e servi?os públicos. - Divulgar o trabalho realizado e o impacto positivo na vida das pessoas.

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Srinivasan M.

Democratizing Technologies-Product: Innovation, Development, Strategy, Marketing, Support and L&D.
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- Engage with community and stakeholders for outreach. - Share public programs, events, and initiatives. - Monitor conversations for feedback and issues. - Use analytics to measure engagement and track effectiveness. - Respond to inquiries, comments, and concerns. - Collaborate with influencers for wider reach. - Utilize advertising for awareness campaigns. - Employ social media listening for trend identification.

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Josbertini Clementino

Especialista e Consultor em RelGov l Gest?o de Projetos e Stakeholders l Políticas Públicas l Consultoria em Rela??es Institucionais e Governamentais l Conselheiro de Administra??o IBGC l Regulatório l Advocacy
(已编辑)
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A internet das coisas (IoT) é algo que está se expandindo trazendo grandes contribui??es, tais como: - Coletar dados em tempo real sobre diversos aspectos da cidade. - Monitorar e gerenciar recursos públicos de forma mais eficiente. - Melhorar a seguran?a e a qualidade de vida na cidade.

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You’re a public administrator. How can you use new technology to improve your work?

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1 Cloud Computing

2 Data Analytics

3 Artificial Intelligence

4 Social Media

5 Here’s what else to consider

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