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You’re a project leader and your team is struggling to solve a problem. What are the best ways to help them?

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As a project leader, you have the responsibility to guide your team through complex and challenging tasks. Sometimes, your team may face a problem that seems unsolvable or overwhelming. How can you help them overcome the obstacle and find a solution? Here are some of the best ways to support your team in problem-solving.

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Analise Lagerman

Technical Program Manager at Northwestern Mutual
Dr Kathiravan T.

Head Plant, Research and Development (R&D) at Wild Date (ARC Group) | Rationalist | Food Technologist | NASC FSN Board…
Nilufer Khan

Project Manager - PMP?, CSM?, PRINCE2? Practitioner, Six Sigma, ITIL | Post Graduate in IT Project Management…

1 Identify the root cause

Before you jump into brainstorming ideas or implementing actions, you need to understand the nature and origin of the problem. A common mistake is to focus on the symptoms or the consequences, rather than the underlying causes. To avoid this, you can use tools such as the 5 Whys, the Fishbone Diagram, or the Problem Statement to analyze the problem from different angles and perspectives. By doing this, you can narrow down the scope of the problem and define it clearly and accurately.

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Dr Kathiravan T.

Head Plant, Research and Development (R&D) at Wild Date (ARC Group) | Rationalist | Food Technologist | NASC FSN Board of Studies | Journal Editor | Reviewer | DRDO JRF & CSIR RA Fellow | Thomas Edison-Awardee | Dairy QC
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1. Determine the issue or where the problem lies 2. Break down the Issue or problem and assist them to solve 3. Monitor the project on a weekly basis to keep track of its progress 4. Ensure the project is completed by verifying the same

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Nilufer Khan

Project Manager - PMP?, CSM?, PRINCE2? Practitioner, Six Sigma, ITIL | Post Graduate in IT Project Management ,Expertise in: Transition | Training | Knowledge Management | Process Improvement | Implementation Specialist
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To assist your team in overcoming challenges, it's essential as a project leader to promote collaboration through open communication and brainstorming. Offer guidance and assistance by sharing insights or providing resources to facilitate problem-solving. Moreover, breaking down the issue into smaller components and assigning tasks based on individual strengths can enhance team efficiency.

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2 Involve your team

One of the benefits of working in a team is that you can leverage the diverse skills, experiences, and opinions of your members. Instead of trying to solve the problem by yourself or imposing your own solution, you should involve your team in the problem-solving process. You can do this by creating a safe and collaborative environment where your team can share their thoughts, ask questions, and give feedback. You can also use techniques such as brainstorming, mind mapping, or prototyping to generate and test ideas together.

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Analise Lagerman

Technical Program Manager at Northwestern Mutual
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Involve your team—it's essential! Create a space where everyone's voice is heard, where ideas flow naturally, and where each person feels genuinely valued. This personal connection cultivates collaboration, uplifts spirits, and paves the way for collective success.

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Jaqueline Neves

Gest?o de Projetos | PMO | Gest?o da Mudan?a | Gest?o de Portfólio | PMBOK | Waterfall | Lean | Kaizen
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Mantenha uma presen?a constante no ambiente, promovendo as atividades da equipe. Esteja disponível para oferecer apoio quando necessário e encoraje-os a procurá-lo em caso de inseguran?as ou dúvidas. Em vez de fornecer respostas prontas, oriente-os a encontrar o caminho por si mesmos. Evite subestimar qualquer membro e respeite as opini?es e posicionamentos individuais.

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3 Break down the problem

Sometimes, the problem may seem too big or complex to tackle at once. In that case, you can help your team by breaking down the problem into smaller and manageable chunks. You can use methods such as the SMART framework, the MoSCoW technique, or the Pareto principle to prioritize and organize the subtasks and goals. By doing this, you can help your team focus on the most important and urgent aspects of the problem and avoid getting overwhelmed or distracted.

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Jaqueline Neves

Gest?o de Projetos | PMO | Gest?o da Mudan?a | Gest?o de Portfólio | PMBOK | Waterfall | Lean | Kaizen
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Para enfrentar desafios complexos nos projetos, opto por utilizar o framework de prioriza??o MoSCoW. Ele se mostra eficaz para envolver os stakeholders no processo de defini??o de prioridades. Além disso, é uma maneira rápida, fácil e intuitiva de comunicar as prioridades tanto para a equipe quanto para os clientes.

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4 Seek external help

Another way to help your team solve a problem is to seek external help from other sources. This can include experts, mentors, stakeholders, customers, or other teams. You can ask them for advice, feedback, support, or resources that can help you address the problem. However, you should also be careful not to rely too much on external help or lose sight of your team's autonomy and ownership of the problem. You should use external help as a supplement, not a substitute, for your team's problem-solving efforts.

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5 Monitor and evaluate

Finally, you should help your team monitor and evaluate the progress and outcomes of the problem-solving process. You can do this by setting up regular check-ins, reviews, and feedback sessions with your team and other relevant parties. You can also use tools such as the PDCA cycle, the KPIs, or the SWOT analysis to measure and improve the performance and quality of the solution. By doing this, you can help your team learn from the experience, celebrate the achievements, and identify the areas for improvement.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Afzaal A.

Executive Game Producer @ Game District
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As a project leader, I help my team solve problems by providing clear guidance, encouraging collaboration, and offering access to resources. I facilitate open communication, empowering team members to make decisions and take ownership of their contributions. We celebrate progress together, boosting morale and motivation throughout the problem-solving process.

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You’re a project leader and your team is struggling to solve a problem. What are the best ways to help them?

1

2

3

4

5

6

1 Identify the root cause

2 Involve your team

3 Break down the problem

4 Seek external help

5 Monitor and evaluate

6 Here’s what else to consider

Project Leadership

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You’re a project leader and your team is struggling to solve a problem. What are the best ways to help them?

1

2

3

4

5

6

1 Identify the root cause

2 Involve your team

3 Break down the problem

4 Seek external help

5 Monitor and evaluate

6 Here’s what else to consider

Project Leadership

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