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You’re a professional in Business Process Outsourcing (BPO). What are the most common challenges you face?

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Business process outsourcing (BPO) is the practice of contracting out non-core functions of a business to a third-party provider. BPO can help businesses reduce costs, improve efficiency, and focus on their core competencies. However, as a professional in BPO, you may also face some common challenges that can affect your performance, satisfaction, and career growth. Here are some of them and how you can overcome them.

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Phillip Smith

Multi discipline Senior Manager and Consultant. Author, polymath, autodidact and Futurist. Dual citizen Norway /…

1 Communication barriers

One of the main challenges of BPO is communicating effectively with your clients, team members, and managers across different time zones, cultures, and languages. Communication barriers can lead to misunderstandings, delays, errors, and conflicts. To overcome this challenge, you need to use clear, concise, and respectful language, avoid jargon and slang, and confirm understanding and expectations. You also need to use appropriate communication channels and tools, such as email, phone, video conferencing, and chat platforms, and follow the etiquette and norms of each one.

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Imtiaz Husaini

Process Leader @ Firstsource | Driving Team Performance
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Successfully tending to any difficulties requires vital preparation, cooperation across groups, ceaseless improvement endeavors, and a proactive way to adjust to changing business sector elements and client needs.

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2 Quality standards

Another challenge of BPO is meeting the quality standards and expectations of your clients and your organization. Quality standards can vary depending on the type, scope, and complexity of the outsourced process, as well as the industry, market, and regulations. To overcome this challenge, you need to understand the quality criteria and metrics of each project, follow the best practices and guidelines, and monitor and evaluate your performance regularly. You also need to seek feedback, address issues, and implement improvements.

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Phillip Smith

Multi discipline Senior Manager and Consultant. Author, polymath, autodidact and Futurist. Dual citizen Norway / Australia, Fellow RSA, Management for Hire. Strategic Consultant. Operations Manager.
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Quality is one thing that we all feel qualified to talk about and yet very few are able to quantify yet alone qualify. Quality is supposedly a measure of the properties of a service that enable it to be effectively measured and improved. Without concrete parameters of quality is simply becomes an amorphous blob of undefinable characteristics and ad such is often iv not always a poor measure of a service. Quality, first and foremost, must be agreed between the supplier and the client. Delivering a service which the vendor believes is excellent to a client who sees no value in this delivery is useless. No agreed measure results in no agreed delivery. It’s simple really: quality is in the eye of the client!

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3 Workload management

A third challenge of BPO is managing your workload and prioritizing your tasks. As a BPO professional, you may have to handle multiple projects, deadlines, and clients at the same time, which can be stressful and overwhelming. To overcome this challenge, you need to plan your work schedule, set realistic goals, and allocate your time and resources wisely. You also need to communicate your progress, challenges, and needs to your clients and managers, and ask for help or support when necessary.

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4 Skill development

A fourth challenge of BPO is developing your skills and staying updated with the latest trends and technologies. As a BPO professional, you need to be adaptable, flexible, and versatile, as the outsourced processes and the client requirements may change frequently. To overcome this challenge, you need to invest in your professional development, learn new skills, and enhance your existing ones. You also need to seek opportunities to expand your knowledge, network, and exposure to different industries and markets.

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5 Career advancement

A fifth challenge of BPO is advancing your career and finding new opportunities. As a BPO professional, you may face competition from other providers, limited growth prospects, and low recognition or appreciation. To overcome this challenge, you need to showcase your value, achievements, and potential to your clients and managers, and seek feedback and recognition. You also need to explore new possibilities, such as taking on more responsibilities, leading a team, or switching to a different domain or function.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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You’re a professional in Business Process Outsourcing (BPO). What are the most common challenges you face?

1

2

3

4

5

6

1 Communication barriers

2 Quality standards

3 Workload management

4 Skill development

5 Career advancement

6 Here’s what else to consider

Business Process Outsourcing (BPO)

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You’re a professional in Business Process Outsourcing (BPO). What are the most common challenges you face?

1

2

3

4

5

6

1 Communication barriers

2 Quality standards

3 Workload management

4 Skill development

5 Career advancement

6 Here’s what else to consider

Business Process Outsourcing (BPO)

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