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You're presenting to a group of difficult people. How can you use Emotional Intelligence to make it work?

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Presenting to a group of difficult people can be a stressful and frustrating experience. You may face resistance, criticism, hostility, or indifference from your audience, which can undermine your confidence and impact your message. However, you can use emotional intelligence (EI) to overcome these challenges and deliver a successful presentation. EI is the ability to recognize, understand, and manage your own and others' emotions. Here are some tips on how to apply EI to your presentation.

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Tatia Power

Strategic Partnerships Manager ? Writer ? Speaker ? Joy Seeker
Shweta Srivastava

Vice president || LinkedIn Top Voice || Strategy & Planning || PMP? || SAFe 6 Agilist || Six Sigma Black belt ||…

1 Know your audience

Before you present, do some research on your audience. Find out who they are, what they care about, what their pain points are, and what their expectations are. This will help you tailor your presentation to their needs, interests, and goals. It will also help you anticipate and address any potential objections or questions they may have. By showing that you understand your audience, you can build rapport and trust with them.

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Tatia Power

Strategic Partnerships Manager ? Writer ? Speaker ? Joy Seeker
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Knowing your audience helps you tailor your presentation to focus on what will benefit them the most. It doesn't matter how excited you are about your topic, if it doesn't relate directly to the audience, you are wasting time by focusing on it. They will not appreciate it. Give the largest portion of time to the area that will benefit your audience the most.

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Shweta Srivastava

Vice president || LinkedIn Top Voice || Strategy & Planning || PMP? || SAFe 6 Agilist || Six Sigma Black belt || Creative Enthusiast || Doodle & Sketchnote Artist || Practice Mindfulness ||
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By leveraging emotional intelligence, you can transform your presentation for a challenging audience. Research them beforehand to understand their backgrounds, concerns, and aspirations. This allows you to craft a message that directly addresses their pain points and aligns with their goals. Tailor your content to their interests, using language that resonates with them. Anticipate potential objections and weave in solutions seamlessly. This approach demonstrates empathy, builds trust, and positions you as someone who understands their perspective. By connecting with them on an emotional level, you'll be well on your way to delivering a successful presentation.

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2 Manage your emotions

During your presentation, you may encounter some negative emotions, such as anxiety, anger, frustration, or fear. These emotions can affect your performance and your communication skills. To manage your emotions, you need to be aware of them and how they influence your thoughts and actions. You can use some techniques to calm yourself down, such as breathing exercises, positive affirmations, or visualization. You can also prepare yourself for possible scenarios and rehearse your responses. By managing your emotions, you can stay focused and confident.

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Shweta Srivastava

Vice president || LinkedIn Top Voice || Strategy & Planning || PMP? || SAFe 6 Agilist || Six Sigma Black belt || Creative Enthusiast || Doodle & Sketchnote Artist || Practice Mindfulness ||
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Recognizing that you might feel jitters during a presentation is the first step to keeping those emotions in check. It's perfectly normal to experience a rush of anxiety or frustration in the spotlight. The key is to channel that energy positively. Deep breathing exercises are a great way to quickly signal to your body to relax and refocus. Take slow, deliberate breaths in through your nose and out through your mouth to slow your heart rate and steady your voice. By preparing thoroughly beforehand, you'll boost your confidence and have a plan in place to address any unexpected moments that might arise.

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3 Read the room

While you present, you need to pay attention to the emotions of your audience. You can use verbal and non-verbal cues, such as tone, facial expressions, body language, and feedback, to gauge how they are feeling and reacting to your presentation. You can use this information to adjust your delivery, pace, tone, or content accordingly. For example, if you notice that your audience is bored, you can use a story, a question, or a joke to re-engage them. If you notice that your audience is angry, you can use empathy, validation, or clarification to diffuse the tension. By reading the room, you can connect and communicate better with your audience.

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Shweta Srivastava

Vice president || LinkedIn Top Voice || Strategy & Planning || PMP? || SAFe 6 Agilist || Six Sigma Black belt || Creative Enthusiast || Doodle & Sketchnote Artist || Practice Mindfulness ||
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During your presentation, become a detective of attentiveness. Listen closely to the whispers of the room, both spoken and unspoken. Watch for furrowed brows or slumped postures that might signal confusion. Look for nodding heads and interested eyes, signs your message is resonating. Pay attention to the energy level – are they leaning in, eager for more, or fidgeting, yearning for a conclusion? By deciphering these nonverbal clues and responding to the emotional undercurrent, you can tailor your delivery to keep your audience engaged and receptive

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4 Handle objections

One of the most challenging aspects of presenting to a difficult audience is handling objections. Objections are expressions of disagreement, doubt, or dissatisfaction with your presentation. They can come in different forms, such as questions, comments, interruptions, or arguments. To handle objections, you need to use EI skills, such as listening, empathy, respect, and assertiveness. You need to listen to the objection carefully and understand the underlying emotion behind it. You need to empathize with the person who raised the objection and acknowledge their point of view. You need to respect their opinion and avoid being defensive or aggressive. You need to assert your position and provide evidence or examples to support it. You need to seek a resolution or a compromise that satisfies both parties. By handling objections, you can demonstrate your credibility and professionalism.

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Shweta Srivastava

Vice president || LinkedIn Top Voice || Strategy & Planning || PMP? || SAFe 6 Agilist || Six Sigma Black belt || Creative Enthusiast || Doodle & Sketchnote Artist || Practice Mindfulness ||
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Facing objections during a presentation can feel like hitting a roadblock, but it's actually a chance to connect deeper with your audience. By actively listening to their concerns, you show respect and build trust. Acknowledge their points – even if you disagree – to show empathy and understanding. Then, use clear, concise language to explain how your ideas address their worries. This human-to-human approach can turn objections into bridges, leading your audience to a clearer understanding of your message

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5 Follow up

After your presentation, you need to follow up with your audience. You need to thank them for their time and attention, and ask for their feedback or evaluation. You need to address any unresolved issues or questions, and provide any additional information or resources they may need. You need to maintain the relationship and keep the communication open. By following up, you can reinforce your message and your value, and create a positive impression.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Feranmi Akinbote

Emotional Healing Guide. TEDx Speaker. Real time individual and social impact. Serving the underserved with equipping knowledge of Self awareness and shame resilient Africa.
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Oftentimes, people are termed 'difficult,' because they are actively resisting what is being thrown their way. To make a presentation to these set of people, here are somethings I have practiced that worked: 1. Be persuasive. Developing strong persuasion skills helps you to permeate the resistance that the audience has defended themselves with. 2. Acknowledge/validate, and work around their pain points: It is only logical that we acknowledge first, the bone of contention (whether it be socio- culturally sponsored or not), then work around it using emotional intelligence. 3. Encourage dialogue in your presentation, and hypothetical questions. Staying sensitive to the context that guides their resistance would help to navigate properly

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You're presenting to a group of difficult people. How can you use Emotional Intelligence to make it work?

1

2

3

4

5

6

1 Know your audience

2 Manage your emotions

3 Read the room

4 Handle objections

5 Follow up

6 Here’s what else to consider

Presentation Skills

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You're presenting to a group of difficult people. How can you use Emotional Intelligence to make it work?

1

2

3

4

5

6

1 Know your audience

2 Manage your emotions

3 Read the room

4 Handle objections

5 Follow up

6 Here’s what else to consider

Presentation Skills

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感谢您的反馈

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