You're a Peer Support professional. How can you ensure your communication is effective?

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As a Peer Support professional, you know how important communication is for building trust, empathy, and understanding with your peers. But communication is not just about what you say, it's also about how you say it, when you say it, and why you say it. In this article, you'll learn some tips and tools to help you communicate effectively with your peers and support their recovery and wellness.

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Shefali khurana

??LinkedIn Top Voice??|| Senior Analyst || Inspiring Growth Through Motivation & Strategic Marketing Insights || HR…
Dr. Eng. Ahmad B. Mikati

Director of AOU Continuing Education Center- ??CEC | Huawei ICT Academy Director| Higher Education Consultant|…
Isha Garg

Mental Health Advocate | Educator | Public Speaker | Lived Experience Voice for Change

1 Listen actively

Active listening is a skill that involves paying attention, reflecting, clarifying, and summarizing what your peer is saying. It demonstrates that you care about, respect, and value their perspective and experience. To practice active listening, you can ask open-ended questions to invite your peer to share more and explore their feelings and thoughts. Additionally, affirmations can acknowledge your peer's strengths, efforts, and achievements. Reflections can restate what your peer has said in your own words to check for understanding. Finally, summaries can highlight the main points and themes of your peer's story and link them to their goals and values.

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Shefali khurana

??LinkedIn Top Voice??|| Senior Analyst || Inspiring Growth Through Motivation & Strategic Marketing Insights || HR Professional || Open for Collaboration
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Give Your Full Attention: Eliminate distractions and focus solely on the speaker. Show that you are fully present. Eye Contact: Maintain appropriate eye contact to convey attentiveness and interest in what they are saying. Non-Verbal Cues: Use nodding, facial expressions, and other non-verbal cues to signal understanding and engagement. Reflective Responses: Repeat or paraphrase what the speaker has said to confirm understanding and encourage them to expand on their thoughts.

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Dr. Eng. Ahmad B. Mikati

Director of AOU Continuing Education Center- ??CEC | Huawei ICT Academy Director| Higher Education Consultant| Certified Trainer| Digital Learning DesignerI IT Consultant
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As a Peer Support professional, ensuring effective communication starts with my own experience. It involves active listening, empathy, clear expression, adapting communication styles, and fostering a non-judgmental atmosphere for open dialogue.

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Isha Garg

Mental Health Advocate | Educator | Public Speaker | Lived Experience Voice for Change
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As an active listener, it a Peer Workers role to understand were a participant is at a given point in their recovery journey and accordingly tailor the support and services offered to participants. It is imperative to note that there is no 'one size fits all' approach to peer support.

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Janet Ataman
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Ensure effective communication in peer support by actively listening, showing empathy, using clear language and non-verbal cues, fostering openness, asking open-ended questions, respecting boundaries, providing relevant information, being culturally sensitive, offering positive reinforcement, following up regularly, and maintaining self-awareness.

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2 Use appropriate language

Language is an influential tool that can either empower or disempower your peer. As a Peer Support professional, you should use language that is respectful, inclusive, and recovery-oriented. To do so, you can employ person-first language to recognize your peer as an individual, rather than a diagnosis or label. You can also use positive language to emphasize your peer's abilities, potential, and preferences. Additionally, neutral language should be used to avoid judgment, stigma, and bias. Finally, collaborative language is important to demonstrate that you and your peer are working together as equals.

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Shefali khurana

??LinkedIn Top Voice??|| Senior Analyst || Inspiring Growth Through Motivation & Strategic Marketing Insights || HR Professional || Open for Collaboration
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In the realm of peer support, employing appropriate language is fundamental to fostering understanding and empathy. As a peer supporter, it's crucial to choose words that convey compassion and respect. Start by acknowledging the other person's feelings and experiences without judgment. Create an open and non-confrontational atmosphere, allowing your peer to express themselves freely. Use language that reflects your genuine interest in their well-being and emphasizes collaboration rather than offering unsolicited solutions.

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3 Be mindful of non-verbal communication

Non-verbal communication, such as body language, facial expressions, eye contact, tone of voice, and gestures, can enhance or contradict your verbal communication. To be mindful of non-verbal communication, you should align your non-verbal communication with your verbal communication. Pay attention to your peer's non-verbal communication and respond accordingly. Additionally, be respectful of cultural and personal preferences for non-verbal communication. For example, some cultures may have different norms for eye contact, touch, and distance. By being mindful of non-verbal communication, you can ensure that your message is properly conveyed.

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Donna DeFreece SHRM SCP
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Excellent work explaining culture, it is an important understanding to acknowledge the diversity & inclusion perspective of your peer.

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4 Use feedback effectively

Feedback is a way of giving and receiving information about your communication and how it affects your peer and yourself. It can be used to improve your communication skills, identify areas of strength and growth, and resolve any misunderstandings or conflicts. To make the most of feedback, you can ask for it from peers and other Peer Support professionals. You can also give feedback to them, using the sandwich method which entails starting with a positive comment, followed by a constructive suggestion, and ending with another positive comment. This will help you appreciate what you learn from them, as well as identify what needs to be worked on together.

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5 Use technology wisely

Technology can be an advantageous tool for communicating with peers, particularly when in-person contact is not feasible or desired. It can provide convenience, access, and flexibility for your communication. However, it also has some limitations and difficulties you should be aware of. To use technology responsibly, you can take into account these elements: selecting the right platform for your communication (e.g., video calls for personal interaction, text messages for casual conversations, emails for formal exchanges); ensuring confidentiality and security (e.g., using encrypted and password-protected platforms, avoiding public or shared devices, erasing any sensitive information after your communication); and being mindful of the tone and clarity of your communication (e.g., employing emojis, punctuation, and capitalization to express emotions, abstaining from jargon or slang, proofreading your messages before sending them).

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Isha Garg

Mental Health Advocate | Educator | Public Speaker | Lived Experience Voice for Change
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It is also essential to consider the approach to communication. In Peer Work, it is importance of doing 'with' the consumer than doing 'for them'. It is key to support participants of a service in achieving their goals at their own pace; instead of doing it with them.

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You're a Peer Support professional. How can you ensure your communication is effective?

1

2

3

4

5

6

1 Listen actively

2 Use appropriate language

3 Be mindful of non-verbal communication

4 Use feedback effectively

5 Use technology wisely

6 Here’s what else to consider

Peer Support

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You're a Peer Support professional. How can you ensure your communication is effective?

1

2

3

4

5

6

1 Listen actively

2 Use appropriate language

3 Be mindful of non-verbal communication

4 Use feedback effectively

5 Use technology wisely

6 Here’s what else to consider

Peer Support

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