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You're passionate about customer support. How can you share your knowledge and experience with others?

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If you love customer support, you probably enjoy helping others solve their problems, learn new skills, and achieve their goals. But what if you want to take your passion to the next level and share your knowledge and experience with others who aspire to become great customer support professionals? In this article, we'll explore some ways you can mentor, coach, and teach others in the customer support field and why it can benefit you as well.

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Dr. Lisa Fan

Purchasing Manager | Auto Parts Professional
Udoka Agbiokoro

Customer Support Agent: Live Chat ||Social Media Support- defusing customer complaints and resolving their issues via…

1 Start with your own team

One of the easiest and most effective ways to share your knowledge and experience with others is to start with your own team. You can offer to mentor a new or junior colleague, provide feedback and guidance on their work, or lead a training session on a specific topic or tool. By doing this, you can help your team members grow their skills, confidence, and performance, as well as build trust and rapport with them. You can also learn from their perspectives, challenges, and questions, and improve your own communication and leadership skills.

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Austin Kirk

Delighting customers & growing revenue
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I bring experience from working at 2 scrappy SaaS startups. Huge successes and complete disasters have molded me into the battle worn CX agent I am today. One thing I focus on that's really driven the current CX team forward is leading through inspiration. I don't believe in using authority to push a team, but rather demonstrate how to get more impact from the work we do. Its important to let my peers know I believe in their success and we can achieve it by multiplying their skills and impact with passion, collaboration, and a results driven approach. Methodology > Tools. Frequent 1 on 1s to understand what your peers desire, and where their strengths are. This gives you all the info you need to work with them on the right projects.

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2 Join or create a community

Another way to share your knowledge and experience with others is to join or create a community of customer support professionals. You can find online or offline groups, forums, networks, or events that are relevant to your industry, niche, or interest. You can participate in discussions, answer questions, offer advice, or share resources. You can also create your own community by starting a blog, podcast, newsletter, or social media account where you can showcase your expertise, insights, and stories. By doing this, you can connect with other like-minded people, expand your network, and establish your reputation and authority.

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3 Volunteer or consult

A third way to share your knowledge and experience with others is to volunteer or consult for a cause, organization, or project that you care about. You can offer your customer support skills to a non-profit, a startup, a social enterprise, or a personal initiative that needs your help. You can also provide consulting services to clients who are looking for your expertise, guidance, or solutions. By doing this, you can make a positive impact, apply your skills to different contexts and challenges, and gain valuable experience and exposure.

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4 Teach a course or workshop

A fourth way to share your knowledge and experience with others is to teach a course or workshop on customer support. You can design and deliver your own curriculum, or use an existing platform or program that matches your skills and goals. You can teach online or offline, live or recorded, free or paid. You can cover topics such as customer service skills, tools, strategies, best practices, or trends. By doing this, you can help others learn and improve their customer support skills, showcase your expertise and credibility, and earn some income or recognition.

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Dr. Lisa Fan

Purchasing Manager | Auto Parts Professional
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Share customer support ideas on mainstream social media, and after accumulating a sufficient number of fans, consider opening related courses. The primary stage of the course can be free to open to the fans to learn, advanced courses can be used in the form of charges. Gathering some people together to have a meeting of minds, sharing of ideas, case interpretation, and small-scale sharing (usually about 20 people) will make everyone gain a lot.

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5 Learn from others

A final way to share your knowledge and experience with others is to learn from others. You can seek feedback, advice, or mentorship from someone who has more experience, knowledge, or skills than you in customer support. You can also learn from peers, customers, or experts who have different perspectives, backgrounds, or approaches. You can read books, articles, podcasts, or videos that teach you something new or challenge your assumptions. By doing this, you can keep your skills and knowledge updated, discover new opportunities and ideas, and grow as a customer support professional.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Udoka Agbiokoro

Customer Support Agent: Live Chat ||Social Media Support- defusing customer complaints and resolving their issues via phone conversations, email and chat. Pick my brain.
(已编辑)
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Like I am doing. Creating awareness around customer service and experience using any social media platforms available to you. If you're passionate about customer support and experience, such subject matters should easily reflect in your social timelines.

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You're passionate about customer support. How can you share your knowledge and experience with others?

1

2

3

4

5

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1 Start with your own team

2 Join or create a community

3 Volunteer or consult

4 Teach a course or workshop

5 Learn from others

6 Here’s what else to consider

Customer Support

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You're passionate about customer support. How can you share your knowledge and experience with others?

1

2

3

4

5

6

1 Start with your own team

2 Join or create a community

3 Volunteer or consult

4 Teach a course or workshop

5 Learn from others

6 Here’s what else to consider

Customer Support

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