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You're part of an interdisciplinary team. How can you ensure effective communication as a nurse?

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In the dynamic environment of healthcare, effective communication is the cornerstone of exceptional patient care. As a nurse, you are a vital member of an interdisciplinary team, which may include doctors, therapists, pharmacists, and social workers. Your role in facilitating clear and accurate information exchange cannot be overstated. It ensures that each team member is on the same page regarding patient care plans, treatment outcomes, and potential issues. By mastering communication skills, you can significantly contribute to the team's efficiency and the overall well-being of your patients.

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1 Understand Roles

As a nurse, recognizing the scope and responsibilities of each team member is crucial. This understanding fosters respect and clarity in communication. For instance, while discussing patient care, knowing who is responsible for which aspect allows you to direct questions or updates to the appropriate colleague. This not only saves time but also reduces the risk of miscommunication. Additionally, it helps in setting realistic expectations about who to consult for specific patient needs, streamlining the decision-making process and ensuring that patients receive comprehensive care.

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Olamide Taiwo

Award Winning Graduate Nurse| Aspiring Nurse educator| Research writer and Data Analyst| Director of Research, ONS-Nigeria| Academic tutor| Public speaker | Corporate event moderator
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This is a profound point. Role conflict sometimes is the source of communication barriers and eventually, a toxic workplace environment. I remember a time when I worked in the special care baby unit, there was a conflict that ensued between a nurse and a doctor about setting a tray for intravenous cannulation. This conflict was eventually settled when the roles of each party was clearly defined by the HODs of both units. Understanding our roles is really important to drive effective communication.

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Melissa Mills, RN, BSN, MHA

EdTech Innovator | Product-Driven Growth & Curriculum Development | Empowering Nurses | Advocate for Nursing Excellence, Reimbursement, & Health Policy
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Comprehensive communication begins with knowing your audience. This means you need to know the scope of the person you're talking to so that you can individualize the information you provide. This not only streamlines decision-making, but also reduces the cognitive load it takes to communicate and understand the most critical elements of the patient's care. This strategy allows people to make the best decisions for the patient that are within their scope of practice.

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2 Active Listening

Active listening is a key component of effective communication. As a nurse, it's important to fully engage with your colleagues when they speak, showing them that their insights and concerns are valued. This involves maintaining eye contact, nodding in acknowledgment, and providing feedback. By doing so, you create an environment of mutual respect and understanding. Active listening also helps in accurately interpreting information, which is essential when coordinating complex patient care with other healthcare professionals.

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Joseph de Veyra, DNP, RN, PCCN, MPH, MBA

MIT MBA l Harvard MPH l Seattle 40 under 40 l Inc. 5000 Exec I CNO at NPHub, we help NP programs optimize student clinical placements
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Ensuring effective communication as part of an interdisciplinary team (IDT) is crucial. Here are three best practices: 1. **Active Listening**: Pay close attention to what your colleagues are saying, and ensure you understand their perspectives. Reflect back what you’ve heard to confirm understanding and show that you value their input. 2. **Clarify and Confirm**: Use teach-back methods to confirm understanding. After discussing a plan or task, ask team members to explain it back to ensure everyone is on the same page. 3. **Structured Communication**: Utilize standardized communication tools like SBAR (Situation, Background, Assessment, Recommendation) and TeamSTEPPS to promote clear, concise, and consistent communication across team.

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3 Clear Reporting

Clarity in reporting patient information is non-negotiable. As a nurse, you must convey patient data succinctly and without ambiguity. This involves using standardized medical terminology and avoiding jargon when communicating with team members who may not be familiar with it. Ensure that your reports are structured and prioritize the most critical information. A well-presented report can make a significant difference in how quickly and effectively the team can respond to patient needs.

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4 Feedback Channels

Establishing open channels for feedback within the team is vital. As a nurse, encourage a culture where constructive criticism and suggestions are welcomed and addressed appropriately. This could mean setting up regular meetings or using communication tools that allow team members to voice concerns and improvements. Open feedback channels not only promote transparency but also foster a sense of collaboration and continuous improvement, which is essential in the ever-evolving field of healthcare.

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Melissa Mills, RN, BSN, MHA

EdTech Innovator | Product-Driven Growth & Curriculum Development | Empowering Nurses | Advocate for Nursing Excellence, Reimbursement, & Health Policy
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A workplace culture that values transparency and visibility is one that places patient safety and outcomes above all else. It's critical for nurses to set this as a standard practice for themselves. However, it's important to recognize that if the health system doesn't value feedback as part of its company culture, this will be a challenging strategy for nurses to implement independently.

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5 Conflict Resolution

Conflict is inevitable in any team setting, but it's how you handle it that matters. As a nurse, it's important to approach conflicts with a solution-oriented mindset. Address issues promptly and professionally, focusing on the problem rather than the person. Effective conflict resolution involves active listening, empathy, and negotiation skills to find a mutually acceptable solution. Remember, the goal is to maintain a cohesive team dynamic that prioritizes patient care above all.

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6 Continuous Learning

Embrace continuous learning to stay updated on best communication practices within interdisciplinary teams. As a nurse, take advantage of professional development opportunities such as workshops or online courses that focus on team communication and collaboration. By constantly refining your communication skills, you can better adapt to the changing dynamics of healthcare teams and contribute to a positive and productive work environment.

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You're part of an interdisciplinary team. How can you ensure effective communication as a nurse?

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2

3

4

5

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1 Understand Roles

2 Active Listening

3 Clear Reporting

4 Feedback Channels

5 Conflict Resolution

6 Continuous Learning

Nursing

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