You're overwhelmed with continuous calls all day. How can you stay energized and productive?

Organization is key to keep calm but energetic, to maintain pace but being productive, by planning and strategizing your agenda for the day will give you a peace of mind, only you should create your own system of organization, because you know what works for you

Managing continuous calls effectively requires staying organized. Here’s how: 1: Structure Workspace: Keep your workspace tidy and structured for efficiency. 2: Use a Headset: Free your hands with a headset for better multitasking. 3: Take Notes: Maintain a notepad or digital tool for important points during calls. 4: Prioritize Calls: Rank calls by urgency and purpose to manage time effectively. 5: Allocate Time: Set specific times for different call types to stay proactive. By following these steps, you can better handle the demands of your telecommunication tasks.

Evitar ruidos externos en las llamadas, intentar organizar por prioridad la información que nos llega en las llamadas. Hay que saber devolver la llamada si no estas lo suficientemente atento por motivos ajenos a la propia llamada. Lo importante es escuchar todo y poder anotar lo necesario.

Staying organized is crucial to success with phone calls. -Know who you’re calling before you’re doing it. Have a list prepared and call in that order so you can stay on track. -Make sure you know where the clients name came from; ie. Referral from another client, related to a friend, friend of a relative -Eliminate as many distractions as possible. Phone time is your money time. Treat every conversation you have outside of client conversations as the other person stealing money from you. The less calls you make, the less money you’ll make.

Notepads are my GO-TO! By the end of each shift, I spend an extra 5-10 minutes, going through each note I jotted down, making sure I did not miss anything important. What I do need stays on my computer for the next day, everything else goes in the shred pile! ??

Absolutely!! Taking breaks is a key factor to keep your energy levels up! However, It is very important to emphasize that taking breaks to reduce stress and feeling overwhelmed with back to back calls, you most be intentional and use that time to nurture yourself by meditating, or doing breathing techniques, or drinking a cup of tea while you journal, do not waste your break time on things that stresses you out, or running errands. I practice meditation on my break times, and when I go back to my duties I feel like a very new person, it works for me!!

Incorporate regular short breaks to recharge. Here’s how: 1: Five-Minute Pause: Take a five-minute break every hour. 2: Step Away: Leave your desk during breaks to refresh. 3: Stretch: Use the break time to stretch your body. 4: Breathing Exercise: Do quick breathing exercises to relax. 5: Prevent Burnout: Manage your energy efficiently to stay productive. By following these steps, you can maintain concentration and avoid burnout throughout the day.

Totalmente de acuerdo. Aunque uno almuerzo o coma algo picando, siempre hay que salir del lugar de trabajo, de la mesa y tomar un tiempo para descansar la mente, ir al ba?o, hablar con algún compa?ero. Eso marca una diferencia en como acabe el día.

Especially if your position requires meeting in person, if your energy is negative, you will subconsciously speak different and act different without even noticing. If you sound negative over the phone why would any customer want to bring you into their home? These breaks can be vital to maintain a positive attitude while you’re calling for long periods of time. Keep the energy high!

With nonstop triaging, telephone calls, ect; it helps to stretch, refill my water, and stop in each pod to see how their day is going! Getting your blood pumping helps ????

I have a set schedule on when I can and can't be called it mean that I know when I need to knuckle down and push through and when I can have a breather

Maintaining energy levels is crucial for handling continuous calls. Here’s how: 1: Listen to Your Body: Pay attention to your body's signals for rest and energy needs. 2: Balanced Diet: Eat a balanced diet to support sustained energy. 3: Regular Exercise: Incorporate regular exercise into your routine. 4: Adequate Sleep: Ensure you get enough sleep each night. 5: Energy-Boosting Activities: Include activities like a midday walk or quick workout. By following these steps, you can maintain your energy and effectively manage the demands of your role.

Our pod always makes sure we have the strongest coffees for in the mornings, followed by waters to balance out! Having a great work team with high spirits gives that extra jolt when you need it. We always have carry ins, birthday party’s, and just because days. ?? Laughter and self-therapy at work goes a long way ??

Technology is almost required to do anything at the maximum potential. There are sites designed for you to be more efficient in your work space. Personally I use google calendar to plan out my meetings and days in general. Paper calendars are great but if you’re out and get a call back from a client with no way of checking your calendar it can be super annoying. Also use excel, list your clients and color code answers, no answers, and declines. This can help so much when calling back!

I agree! Setting boundaries helps you to be productive and energetic. Remember you can’t be available all the time!! Because you will not accomplish much, but by saying “NO” sometimes, helps you to meet your goals on a daily basis and accomplish progress and productivity!!

I learnt the importance of boundaries many years ago - whether it's phone calls, emails or messages, it's so easy to get into the habit of immediately responding to every notification. That meant I could never truly switch off - at the time I had a Blackberry device, and every time the little red light blinked, I would take a look ... evenings and weekends too. It's exhausting - and when I took a step back I realised that nothing was so critical it couldn't wait for the next working day to respond to.

En este sentido, creo que es esencial desconectar, dejar de co testar el teléfono y marcar en la medida de lo posible unos límites u horarios. El cuerpo y la mente lo agradecen.

I encourage my team to use Word (if they are able to type and talk) to take notes. In addition to spelling/grammar check typing your notes allows you to quickly re-structure thoughts in a way that makes sense. This is helpful if the program you are using has limitations like not being able to switch screens without loosing what you have typed, doesn't have spell/grammar check, or if your limited on characters. Also using sticky notes to create common phrase templates can help you save time.

The advances in AI now mean technology can do a lot of the note taking automatically ... but be cautious, as time used for note-taking is also time used to gather thoughts and prepare for the next call ... without it, the pressure soon builds

Team, correo electrónico, contestador cualquier ayuda es poca para gestionar el trabajo y llamadas de manera eficiente. Hay que usar bien las herramientas para sacar un mayor partido a la organización.

Sobre esto, analiza la forma en que has hablado y que puedes mejorar. Pero no olvides anotar 3 cosas que has conseguido hacer a lo largo de tu jornada.