You're overseeing multiple BPO service teams. How do you ensure consistent quality control measures?
Overseeing multiple Business Process Outsourcing (BPO) service teams requires a strategic approach to maintain high-quality standards across the board. BPO involves contracting certain business functions, such as customer service or back-office operations, to third-party providers. Consistent quality control is crucial to ensure that all teams, regardless of their location or specific function, meet the performance criteria that align with your business objectives. This article will guide you through essential practices to ensure your BPO teams are not just meeting but exceeding expectations.
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Anurag AroraEx - EXL | Accenture | LSS MBB | Quality | Technology Solutions | Process Re-engineering | Automation and Analytics
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Harish NVP - Advisory & Professional Services @ Anaptyss | LinkedIn Top Voice | Consulting Leader | Neuro Diversity Advocate
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Muhammad Miraj KhalidStudent at Minhaj University Lahore