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You're an IT Operations Management professional. How do you build effective cross-functional teams?

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As an IT Operations Management professional, you know how important it is to work with other teams and departments to deliver reliable and efficient IT services. But how do you build effective cross-functional teams that can collaborate and communicate well, align their goals and processes, and leverage their diverse skills and perspectives? In this article, we'll share some tips and best practices to help you create and manage cross-functional teams in IT Operations Management.

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1 Define the purpose and scope

The first step to building a cross-functional team is to define the purpose and scope of the project or initiative that requires collaboration. What are the expected outcomes, deliverables, and timelines? What are the roles and responsibilities of each team member and stakeholder? How will the team measure and report on their progress and performance? By clarifying these aspects, you can ensure that everyone is on the same page and has a clear vision of what they are working towards.

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?yvind Schei

Manager, Sopra Steria | ServiceNow ITOM
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To build an effective cross-functional team, start with a clear vision statement that motivates and guides everyone. Break this vision into SMART goals to clarify individual contributions. Ensure roles and responsibilities are well-defined, emphasizing how each role supports the broader objectives. Use transparent tracking to keep the team aligned on progress and challenges. This foundation fosters unity and efficiency, aligning all members towards common goals.

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A.F.M.Shakhawat Ullah

|Technology & IT Leadership |Cyber Security |Strategy & Transformation | Project Management | CISSP | CCSP | PMP |CSM | ACBA|
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In ITOM domain, cross-functional team is a group of people from different departments who work together to reach a common goal. Communication is the foundation of any relationship, and even more so in a cross-functional team. You need to communicate your vision, goals, expectations, and feedback to your team members, and listen to their ideas, concerns, and suggestions. When choosing members for a cross-functional team, need to consider the best fit for the desired roles as well as your specific project. Creating a cross-functional team without a team goal is like jumping on a train without a destination. Cross-functional teams should also assign each member a specific role with clear responsibilities that match their skill sets.

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2 Choose the right people

The next step is to choose the right people for your cross-functional team. You want to select team members who have the relevant skills, knowledge, and experience for the project, but also who can work well with others, respect different opinions, and adapt to changing situations. You also want to balance the size and diversity of your team, so that you have enough representation from different functions and perspectives, but not too many that it becomes difficult to coordinate and communicate.

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Ariel Pigni

Head of Customer Success at Inclusion Cloud
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Selecting the right individuals for a cross-functional team is essential for project success. It's crucial to assemble team members who possess the necessary skills and expertise while also demonstrating strong collaboration and adaptability. Balancing the team's size and diversity ensures a well-rounded perspective without overwhelming coordination efforts. By prioritizing these criteria during team formation, we can foster effective communication, synergy, and ultimately, achieve project objectives efficiently. As an experienced leader in cross-functional collaboration, I emphasize the importance of assembling diverse yet cohesive teams to drive innovation and success.

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?yvind Schei

Manager, Sopra Steria | ServiceNow ITOM
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Choosing the right people involves finding those with necessary skills and the ability to collaborate and adapt. Prioritize diversity to bring varied perspectives, but maintain a team size that ensures effective communication and coordination. This balance is key to a team's adaptability and overall success.

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3 Establish trust and communication

One of the biggest challenges of cross-functional teams is to establish trust and communication among team members who may not know each other well or have different backgrounds and cultures. To overcome this challenge, you need to foster a culture of openness, honesty, and feedback. You can do this by creating opportunities for team members to get to know each other personally and professionally, such as icebreakers, social events, or team-building activities. You can also use various tools and platforms to facilitate regular and transparent communication, such as emails, chats, calls, or video conferences.

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?yvind Schei

Manager, Sopra Steria | ServiceNow ITOM
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Building trust and communication in cross-functional teams requires a culture of openness and honest feedback. Use icebreakers, team-building activities, and social events for members to connect. Employ tools for transparent communication like emails, chats, and video calls to maintain regular interaction and understanding among diverse team members.

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4 Align processes and tools

Another challenge of cross-functional teams is to align their processes and tools, so that they can work efficiently and effectively. This means that you need to agree on common standards, methods, and practices for how the team will plan, execute, monitor, and improve their work. For example, you may need to decide on how the team will document, share, and store their information, how they will communicate and escalate issues, how they will manage their tasks and workflows, or how they will use different software and applications.

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5 Empower and support

The final step to building a cross-functional team is to empower and support them throughout the project or initiative. You want to give them the autonomy and authority to make decisions and solve problems, but also provide them with the guidance and resources they need to succeed. You can do this by setting clear and realistic expectations, providing regular and constructive feedback, recognizing and rewarding their achievements, and addressing any conflicts or challenges that may arise.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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You're an IT Operations Management professional. How do you build effective cross-functional teams?

1

2

3

4

5

6

1 Define the purpose and scope

2 Choose the right people

3 Establish trust and communication

4 Align processes and tools

5 Empower and support

6 Here’s what else to consider

IT Operations Management

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You're an IT Operations Management professional. How do you build effective cross-functional teams?

1

2

3

4

5

6

1 Define the purpose and scope

2 Choose the right people

3 Establish trust and communication

4 Align processes and tools

5 Empower and support

6 Here’s what else to consider

IT Operations Management

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