You're navigating your internship. What strategies can you use to deliver exceptional customer service?

Acknowledge customer concerns, let the customer feel you are the perfect person to talk to, and show empathy. And above all provide a resolution that gives customer satisfaction.

Según mi experiencia la comunicación e información proporcionada debe ser completamente enfocada en las necesidades del cliente, adicional es importante realizar un acompa?amiento continuo para que el cliente sienta que la empresa se valora la confianza dada al adquirir los productos o servicios proporcionados la misma.

Escucha activa: Si escuchamos de manera eficiente a nuestros clientes, sabremos cuales son sus necesidades, creando empatia con ellos, y así crear confianza para que al momento de ofrecer nuestros productos o servicios se concreten y podamos realizar nuestro cometido.

1. Customer Service: Providing excellent customer service is crucial in the hospitality industry. Guests expect a high level of service and attention to detail during their stay. 2. Comfort and Safety: Guests want to feel comfortable and safe during their stay at your hotel. 3. Personalization: Many guests appreciate personalized experiences that cater to their specific needs and preferences. 4. Communication: Effective communication is essential in understanding and meeting guests' needs. 5. Value for Money: Guests want to feel like they are getting value for their money when staying at your hotel. By keeping these factors in mind and actively seeking feedback from guests, you can better understand and meet their needs.

In my personal experience in the customer service field, I have leaned that active listening and apologizing goes a long way. Put yourself in the customer’s seat and provide the service and or solution you’d expect if experiencing the same issue. Let the customer know that you are there with them in this and not just for them. Always follow up when necessary and if promised.

Active listening is the key. Once the customer feels that you listened and understand the reason for their call it is effortless to resolve the issue.

1.Listen actively:-Listen to your guests' needs, feedback, and concerns attentively. 2.Use clear and concise language:-Avoid jargon or overly complicated language that may confuse guests. 3.Provide multiple channels of communication:-Offer various ways for guests to reach out to you, such as phone, email, chat, or social media. 4.Respond promptly:-Timely responses are essential in hospitality. Whether it's handling a booking inquiry, addressing a complaint. 5.Be empathetic:-Show empathy and understanding towards guests' concerns or issues. Even if you can't immediately resolve a problem, expressing empathy can go a long way in building trust and rapport. 6.Seek feedback:- Encourage guests to provide feedback on their experience.

A customer that feels genuinely heard will open up more about concerns and issues. Being just as genuine in return is very helpful when it comes to communication. Do not be afraid to go above and beyond to assist the customer and ensure then you are in this with them.

Balance Effort with Resources: Avoid Burnout: While going the extra mile is beneficial, it’s crucial to balance this approach with your team’s capacity and resources. Overextending can lead to employee burnout and diminished service quality over time. Sustainable Practices: Implement systems and processes that allow for going the extra mile without compromising efficiency or overloading staff. This might include training staff to recognize opportunities for additional value or using technology to automate certain tasks.

A verdadeira diferen?a está na disposi??o de fazer o que a maioria evita, seja por dificuldade ou por falta de vontade, estar sempre disposto a dar aquele esfor?o extra, a se dedicar um pouco mais do que o esperado. N?o se contentar com o básico e buscar sempre entregar mais, pois é esse diferencial que leva ao verdadeiro sucesso.

Adopt the Japanese philosophy of continuous improvement through small, incremental changes. - Use machine learning to suggest products or services that fit the customer's previous purchase history and preferences. - Incorporate voice assistants to help navigate through services, providing an innovative touch to customer interactions. - Encourage team members to contribute their ideas for improving customer service. - Send special notes or offers on crucial anniversaries like sign-up dates or purchase anniversaries.

1.Personalisation:-Tailor your interactions with customers based on their preferences, purchase history, and feedback. Use their names, remember their preferences, and anticipate their needs to show that you value their business. 2.Proactive communication:-Reach out to customers before they even realize they have a problem. 3.Surprise and delight:-Occasionally surprise your customers with unexpected gestures. 4.Empathy and understanding:-Show empathy and understanding when dealing with customer concerns. Listen actively, acknowledge their feelings. 5.Exceed expectations:-Deliver more than what was promised. 6.Follow-up:-After an interaction, follow up with customers to ensure they are satisfied with their experience.

I always try to go above and beyond when servicing customers. I like to do my best to make them feel that they are family and that I do care about what they are going through. That I am willing to see it to the end, if not further.

1.Use technology for efficiency:-Implement chatbots, automated replies, and self-service options on your website to provide quick responses to common queries and streamline processes. 2.Training and empowerment:-Equip your team with the necessary training to provide personalised support. Encourage them to go above and beyond to understand customers' needs. 3.Feedback mechanisms:-Use technology to gather feedback, analyse this data to identify. Tailor your services to meet customer expectations. 4.Human touch for complex issues:-When dealing with complex problems ,rely on human interaction to provide personalised solutions. 5.Balance automation with human intervention:-Strike a balance between automated responses and human intervention.

The best strategy is to have empathy towards your customers. Having empathy is same as putting yourself in your customers shoe and by doing that,you will listen to their complaints with the heart of resolving their issues to the end. Don't promise your customer an excellent service then under deliver. Thank you.

1.Remain calm:-When faced with an aggressive guest, take a deep breath and maintain your composure. 2.Listen actively:-Let the guest express their concerns or frustrations without interrupting. 3.Empathise:-Acknowledge the guest's emotions and demonstrate empathy towards their situation. 4.Stay professional:-Remember to maintain professionalism at all times, even if the guest's behavior is challenging. 5.Offer solutions:-Once you have listened to the guest's concerns, work together to find a resolution. 6.Seek assistance if needed:-If the situation becomes too difficult to handle on your own, don't hesitate to seek help from a manager or a colleague. 7.Follow up:-Follow up with guests if they are satisfied with the outcome.