You're navigating unexpected customs challenges with stakeholders. How do you keep expectations in check?

1 Educate Stakeholders

2 Communicate Proactively

Proactive communication is your lifeline in keeping stakeholders informed about the status of shipments. When unexpected customs issues occur, it's crucial to relay information swiftly and transparently. This includes explaining the nature of the problem, the steps being taken to resolve it, and the potential impact on delivery timelines. Regular updates can help mitigate anxiety and demonstrate your commitment to resolving the issue.

3 Plan Contingencies

Always have a contingency plan in place. Customs challenges can arise from many angles—be it a strike at the port, new trade regulations, or a global pandemic. By anticipating these challenges and having alternative plans ready, you can quickly pivot and minimize disruptions. Share these plans with stakeholders so they understand there are backup strategies to keep operations moving.

4 Foster Partnerships

Fostering strong relationships with customs brokers and local authorities can be a game-changer. These partnerships ensure you have allies who are knowledgeable about local customs regulations and can expedite processes or offer solutions when issues arise. Inform stakeholders of these relationships and how they contribute to smoother import/export operations.

5 Manage Risk

Risk management is an integral part of import/export operations. This involves evaluating potential customs-related risks and taking steps to mitigate them. Whether it's investing in compliance software or conducting regular audits, show stakeholders that proactive risk management is a priority. This reassures them that you're working to prevent issues before they occur.

6 Adjust Expectations

Lastly, be prepared to adjust expectations as situations develop. Customs regulations and international trade landscapes are in constant flux. Keeping stakeholders abreast of these changes and how they may affect operations is crucial. This ongoing dialogue helps recalibrate expectations and ensures that stakeholders remain informed and engaged throughout the process.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?