You're navigating team dynamics in decision-making. How do you balance assertiveness and empathy effectively?

"Teamwork makes the dream work, but a vision becomes a nightmare when the leader has a big dream and a bad team." – John C. Maxwell I've seen firsthand how clarity in roles can transform team dynamics, making processes smoother and more efficient.

To balance assertiveness and empathy effectively in team decision-making, it's crucial to understand each team member's role and contributions. Recognize their strengths and areas of expertise, and respect the value they bring to the table. By acknowledging everyone's roles, you can ensure that decisions are made inclusively, leveraging each member's unique insights while maintaining a cohesive team dynamic.

Active listening is key to balancing assertiveness and empathy. By paying close attention to what team members are saying, you demonstrate respect and consideration for their viewpoints. This involves not just hearing their words but also understanding their underlying concerns and motivations. Active listening helps build trust, fosters open communication, and ensures that all voices are heard and valued in the decision-making process.

Clear expression is essential for balancing assertiveness with empathy. When communicating your ideas and decisions, be direct and concise while also being considerate of others' feelings and perspectives. Use "I" statements to express your views without blaming or criticizing others, and ensure your tone is respectful and collaborative. By articulating your thoughts clearly and empathetically, you can assert your position effectively while fostering a positive and inclusive team environment.

Pra se expressar da melhor forma, acredito que é interessante colocar "o quê" e "porquê" numa troca de equipe. Pode parecer algo simples, mas para economizar tempo de todos na troca, ser claro e objetivo, importante sempre colocar seu ponto e acrescentar os FATOS e DADOS que auxiliam nesse argumento. O mesmo serve quando escutar: se ouvir algo contrário ao seu ponto e imediamente n?o conseguir ter um contra-ponto, ajude seu colega de trabalho a defender o argumento dele e seja colaborativo. Nunca leve nada para o lado pessoal.

Show empathy by acknowledging concerns and showing that you understand what is important to the team. They may not agree with the decision but they will be more willing to get on board if they can see that you have not entirely disregarded them. Along with this, bring them into your thought process to show that you have considered them in your conclusion. E.g. "I understand that this decision will mean [insert concern], however, I will make sure that [insert plan to address the concern]". Be genuine - that's the only way to truly show empathy.

Always look for the baseline aim/vision of the task and unite people around that. This will allow you to put aside preferences, what feels easy, etc. If you can rally a group behind a shared vision, however small, it will be easier to motivate people to contribute unique, out-of-the-box ideas and feel more of a sense of ownership over the decision.