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Last updated on 2024年8月15日

You're navigating language barriers in strategic conversations. How can you ensure clarity and understanding?

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Navigating language barriers in strategic conversations can be like trying to find your way through a maze without a map. You know where you need to go, but the path is unclear. In the realm of strategy, where every decision can have significant ripple effects, clarity and understanding aren't just helpful—they're crucial. To ensure that everyone is on the same page, despite linguistic differences, you'll need to employ a set of specific techniques designed to bridge the gap between languages and cultures.

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Neelkant R.

Managing Director - Strategy Digital Innovation | Passionate About AI & The Future of Financial Services | CDO/CTO.
?? Pippa Whitfield

Online Business Manager: Those things that sit on your ToDo List, the things you know will light you AND your business…

1 Use Plain Language

When you're dealing with language barriers, it's essential to use plain language. This means avoiding jargon, technical terms, and idiomatic expressions that may not translate well. Instead, opt for simple, clear words that convey your message without ambiguity. Remember, the goal is to be understood, not to impress with your vocabulary. By keeping your language straightforward, you reduce the risk of misunderstandings that could derail your strategic objectives.

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?? Pippa Whitfield

Online Business Manager: Those things that sit on your ToDo List, the things you know will light you AND your business up, but you never get round to? I make them happen!
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During an important meeting with an international client, we ran into some language barriers that could have made things tricky. I made a point to regularly recap what we discussed and encouraged the client to ask questions. This way, everyone felt comfortable and understood, leading to a successful and smooth conversation.

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Anette Gr?ttland Zimowski

CMO/CCO Ava Ocean | Driving International Growth Through Strategic Comms & Marketing | Helping Sustainable Seafood Be Seen, Heard, And Eaten | Norwegian-Brit Based in Portugal
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More often than not when trying to communicate in a professional setting, and not in your first language, people will try to use difficult words to sound more knowledgeable. It is so much more powerful to be able to explain complex issues using simple words, than trying to dazzle with jargon.

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2 Leverage Technology

In today's digital age, technology can be a powerful ally in overcoming language barriers. Translation apps and software can provide real-time assistance, ensuring that what you say is accurately conveyed in another language. However, it's important to be mindful of the limitations of these tools and to use them as a supplement rather than a replacement for human interaction. When possible, also make use of visual aids like charts and graphs, which can communicate complex information more universally.

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3 Hire Interpreters

For high-stakes strategic conversations, hiring professional interpreters can be invaluable. These experts not only translate your words but also capture the nuances and cultural contexts that might otherwise be lost. While it may seem like an added expense, the cost pales in comparison to the potential losses from miscommunication. Ensure that the interpreters you choose are well-versed in the specific terminology relevant to your strategic discussions.

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4 Clarify and Confirm

Throughout your conversation, make it a habit to clarify and confirm understanding. After conveying an important point, ask your counterparts to summarize their understanding of what was said. This not only ensures that the message was received as intended but also encourages active engagement from all parties. It's a simple yet effective way to nip any confusion in the bud before it can affect your strategic decisions.

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Neelkant R.

Managing Director - Strategy Digital Innovation | Passionate About AI & The Future of Financial Services | CDO/CTO.
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I have had the opportunity to work with colleagues and customers from different nationalities. One thing that I found very useful is the power of pause and checking in if the message has been understood and above all was the intent clear as well. It also allows me another opportunity to correct any gaps.

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5 Cultural Sensitivity

Being culturally sensitive goes hand in hand with language considerations. Recognize that communication styles can vary widely across cultures, and what might be considered direct and to the point in one culture could be seen as rude or aggressive in another. Take the time to learn about the cultural norms of your counterparts, and adjust your communication style accordingly to foster a respectful and productive dialogue.

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6 Continuous Learning

Finally, view each multilingual strategic conversation as an opportunity for continuous learning. Reflect on what worked well and what didn't, and use those insights to improve future interactions. Consider learning key phrases in the other language or familiarizing yourself with cultural customs that can help build rapport. The effort you put into overcoming language barriers will not only facilitate clearer communication but also demonstrate your commitment to successful collaboration.

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Sarah Belkacem-Nacer

Helping students expand their careers │ Strategy Consultant @ Grant Thornton │ Tech │ Ex-Treasurer of JE Global
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Each multilingual interaction offers valuable insights for improvement, reflecting on what worked well and what didn’t can enhance future communications. First you should never underestimate someone's point of view just because they don't speak the same language as you. Second, you should Invest time in learning key phrases in the other language and understanding cultural customs which can facilitate the dialogue.

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You're navigating language barriers in strategic conversations. How can you ensure clarity and understanding?

1

2

3

4

5

6

1 Use Plain Language

2 Leverage Technology

3 Hire Interpreters

4 Clarify and Confirm

5 Cultural Sensitivity

6 Continuous Learning

Strategy

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You're navigating language barriers in strategic conversations. How can you ensure clarity and understanding?

1

2

3

4

5

6

1 Use Plain Language

2 Leverage Technology

3 Hire Interpreters

4 Clarify and Confirm

5 Cultural Sensitivity

6 Continuous Learning

Strategy

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