Es un error común en los procesos de selección de ERP no involucrar a usuarios clave de cada departamento que estará involucrado en su uso. Desde mi experiencia, resulta imprescindible que participen personas clave de áreas como producción, contabilidad, almacenes, finanzas, compras... Estas personas, tienen un conocimiento profundo de las necesidades de los usuarios finales y pueden aportar una visión valiosa para seleccionar el ERP que realmente se adapte a la operativa y objetivos de la organización. Involucrar a estos perfiles no solo garantiza que el sistema elegido sea adecuado, sino que también facilita su adopción y uso a largo plazo, reduciendo resistencias internas y mejorando el retorno de la inversión.

Engaging stakeholders during the ERP selection process starts with clear communication. First, understand their needs - ask each department what challenges they face. Then, involve them early by gathering their input on features and priorities. Show the benefits through real-life examples, like how ERP can automate tasks and save time. Regular updates and feedback loops ensure everyone feels heard and onboard. At Geminate Consultancy Services, we guide you through this, making sure the ERP system fits everyone’s needs.

The ERP selection process needs a clear and thorough understanding and definition of the ERP client's requirements, expectations and concerns. These are gathered from top management, employees and even external stakeholders. The must-have and nice-to-have ERP features and functionalities can be progressively documented and ascertained during the ERP strategy, demonstration and vendor shortlisting sessions. An exhaustive list of ERP requirements should be ready before choosing one of the two shortlisted ERP vendors.

Start by identifying key stakeholders across departments and understanding their unique needs and pain points. Organize workshops and surveys to gather input on desired features, scalability, and integration requirements. Keep communication open by sharing progress and criteria used for evaluation. Involve stakeholders in vendor demonstrations and allow hands-on testing to assess usability. Address concerns proactively, balancing business goals with technical feasibility. Establish a decision-making framework that incorporates their feedback, fostering buy-in and ensuring the selected ERP meets organizational objectives.