You're navigating conflicts in a social impact career. How can you effectively communicate to resolve them?

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Navigating conflicts in a social impact career requires a unique blend of empathy, strategy, and communication. When you're dedicated to making a difference, disagreements can feel personal and high-stakes. Whether you're managing a team, working with community partners, or engaging with stakeholders, conflicts are inevitable. The key to resolving them isn't just about finding a compromise; it's about communicating in a way that upholds the values of your mission and strengthens relationships for future collaboration. Here's how you can effectively address and resolve conflicts to keep your social impact work moving forward.

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Daiane Porto

Fundadora e Presidente no ITAS | Consultora Técnica de Saneamento e ESG | Assistente Judicial e Perita Química

1 Understand Issues

To effectively resolve conflicts in your social impact career, start by thoroughly understanding the issues at hand. Listen actively to all parties involved, ensuring you're not just hearing, but comprehending their perspectives. This understanding goes beyond the surface-level problem and dives into the underlying needs and concerns that may be fueling the conflict. By acknowledging these deeper issues, you create a foundation for meaningful dialogue and demonstrate a commitment to finding a solution that respects everyone's interests.

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Delphine Gimat

???????? ?? Outdoor (all about trails) Tourism, Human Experience and community developer Expert - Transition and resilience strategist / mentor
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This is one of the trickiest parts "understand the root causes". Go back to the real facts and understand what each person felt regarding the situation so that's possible to see how to grow together. It requires a lot of active listening, and empathy to be able to understand and coordinate communication.

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2 Open Dialogue

Creating an open dialogue is essential for conflict resolution in social impact work. Encourage transparent communication where all parties feel safe to express their thoughts and feelings without fear of retaliation. Facilitate discussions that allow for everyone to speak and be heard, ensuring that the conversation remains respectful and productive. By fostering an environment of trust and openness, you pave the way for collaborative problem-solving and reinforce the communal nature of your mission.

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Delphine Gimat

???????? ?? Outdoor (all about trails) Tourism, Human Experience and community developer Expert - Transition and resilience strategist / mentor
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Creating a space free of judgment, where people can feel safe enough not to be rejected, abandoned or judged is one of the main challenges to getting trusted, honest exchanges and constructive feedback.

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3 Empathy First

Empathy is a powerful tool in resolving conflicts, especially in a social impact setting. It involves putting yourself in others' shoes and genuinely understanding their viewpoint. When you approach a disagreement with empathy, you're better equipped to bridge gaps and find common ground. This doesn't mean you have to agree with the other person's perspective, but recognizing their emotions and validating their experiences can de-escalate tension and lead to more harmonious resolutions.

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Daiane Porto

Fundadora e Presidente no ITAS | Consultora Técnica de Saneamento e ESG | Assistente Judicial e Perita Química
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Mantenha a empatia como foco. é preciso compreender o problema sob a perspectiva de todos os envolvidos, ou seja, colocando-se no lugar do outro. Colocar-se no lugar dos outros, entender seus sentimentos e pensamentos ajuda a nos relacionar melhor com as pessoas. O relacionamento interpessoal é essencial para uma boa lideran?a.

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Delphine Gimat

???????? ?? Outdoor (all about trails) Tourism, Human Experience and community developer Expert - Transition and resilience strategist / mentor
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Empathy is an idea skill to have. One of the biggest challenges could be to know yourself enough (needs and limits) to be able to communicate them to others and protect your healthy boundaries. It is important to listen with empathy, recognise the other person's struggle and opinions without taking onboard their emotions. Mirror effect.

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4 Solution Seeking

Once you understand the issues and have established open dialogue and empathy, it's time to seek solutions. This involves brainstorming potential resolutions with all parties involved, aiming for outcomes that align with your social impact goals. Encourage creative thinking and compromise, remembering that the best solutions often come from collaborative efforts. Keep the focus on the shared mission, which can serve as a powerful motivator to find common ground and resolve conflicts.

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Delphine Gimat

???????? ?? Outdoor (all about trails) Tourism, Human Experience and community developer Expert - Transition and resilience strategist / mentor
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Brainstorming for solutions to move forward is the last step and an important one so everyone gets a fair deal, even if it means for someone to agree they disagree and go away from the situation. Here is a good way to do it. Step 1 : Ask each person to write and reach : the facts, how they felt about what happened and in the future what they would have preferred to happen Step 2: A mediator or facilitator puts all the solutions on a paper and they try to find the right equation and solutions to go forward. Step 3 : The mediator sends an email/document to each person. Everyone goes away and sleeps on it for a night. Step 4: The facilitator discusses for a final decision together and they all sign with their agreements as proof.

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5 Follow Through

After identifying a resolution, follow through is critical. This means ensuring that the agreed-upon actions are implemented and that there is accountability for all parties involved. Follow-up meetings or check-ins can be helpful to assess the effectiveness of the solution and make any necessary adjustments. This commitment to follow through not only helps to prevent future conflicts but also builds trust and credibility within your team and broader network.

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Daiane Porto

Fundadora e Presidente no ITAS | Consultora Técnica de Saneamento e ESG | Assistente Judicial e Perita Química
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To keep going, develop and exercise resilience, antifragility and persistence to withstand unpredictable situations, embrace challenges and unpredictable situations. And then move on, because problems will always happen.

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6 Reflect & Learn

Finally, use each conflict as an opportunity to reflect and learn. Consider what worked well in the resolution process and what could be improved for next time. Continuous learning is vital in a social impact career, as it allows you to enhance your conflict resolution skills and better navigate future challenges. By taking the time to reflect, you contribute to a culture of growth and resilience within your organization and your community work.

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You're navigating conflicts in a social impact career. How can you effectively communicate to resolve them?

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1 Understand Issues

2 Open Dialogue

3 Empathy First

4 Solution Seeking

5 Follow Through

6 Reflect & Learn

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