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You're managing a remote team. How can you build trust with your members?

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Managing a remote team can be challenging, especially when it comes to building trust with your members. Trust is essential for effective communication, collaboration, and performance in any team, but it can be harder to establish and maintain when you don't see each other face-to-face. How can you overcome this obstacle and create a trusting and supportive remote team culture? Here are some tips to help you.

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Shamma Al Yabhouni

Strategic Portfolio Management II Corporate Strategy II PMP II Lean Six Sigma MBB II BSC Professional II McKinsey…
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Process Excellence | Strategic thought leadership | People first

1 Set clear expectations

One of the first steps to build trust with your remote team is to set clear and realistic expectations for each member and the team as a whole. This means defining the goals, roles, responsibilities, deadlines, and standards of quality for the work. It also means communicating these expectations clearly and frequently, and providing feedback and recognition along the way. By doing this, you can avoid confusion, frustration, and conflict, and ensure that everyone knows what is expected of them and how they contribute to the team's success.

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Shamma Al Yabhouni

Strategic Portfolio Management II Corporate Strategy II PMP II Lean Six Sigma MBB II BSC Professional II McKinsey Qiyada Leader II Lead Auditor II Problem Solving II Analytical Thinking II Innovation & Improvement
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To build trust with your remote team, focus on establishing open and clear communication, setting clear expectations, and regularly checking in with team members. Acknowledge and celebrate successes to boost morale and show appreciation. Provide constructive feedback to support growth, and encourage personal connections to strengthen team bonds. Be transparent about the organization's status, empower your team by giving them autonomy, invest in their professional development, and lead by example to demonstrate the behaviors you expect. These efforts, consistently applied, will foster a strong, trusting, and collaborative team environment.

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2 Communicate effectively

Another key factor for building trust with your remote team is to communicate effectively and consistently. This means using the right tools and channels for different purposes, such as video calls for brainstorming and collaboration, instant messaging for quick questions and updates, and email for formal and detailed information. It also means being responsive, respectful, and transparent in your communication, and encouraging your team members to do the same. By doing this, you can foster a sense of connection, engagement, and openness among your team, and avoid misunderstandings, isolation, and mistrust.

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SUMANA SINHA

Process Excellence | Strategic thought leadership | People first
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Effective, clear and transparent communication in goal setting, giving feedback and setting expectation is the cornerstone of both remote and in person team management. Having an open door policy, listening without judgement, working with the team to resolve conflicts and offering solutions would foster both connection and reduce hesitancy in calling out toxic behaviour

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3 Show empathy and support

A third tip to build trust with your remote team is to show empathy and support for each member and their personal and professional needs. This means acknowledging the challenges and opportunities of remote work, such as flexibility, autonomy, distractions, and work-life balance. It also means being flexible, accommodating, and understanding when it comes to scheduling, deadlines, and workload, and offering help and resources when needed. By doing this, you can demonstrate that you care about your team members as individuals, not just as workers, and that you value their well-being and growth.

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SUMANA SINHA

Process Excellence | Strategic thought leadership | People first
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Not all fingers are equal and trust is a two way street. One must make efforts to show one's effectiveness and value addition to the team. Being transparent and working with your team and management in making work arrangements that are fair would be a great start in fostering a sense of equality. Involving the team to work out a resolution that is a collective effort will also foster a sense of mutual respect and understanding

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4 Encourage collaboration and feedback

A fourth suggestion to build trust with your remote team is to encourage collaboration and feedback among your team members and yourself. This means creating opportunities and platforms for your team to share ideas, opinions, insights, and best practices, and to work together on projects and tasks. It also means soliciting and providing constructive and timely feedback on the work and the team dynamics, and celebrating the achievements and improvements. By doing this, you can promote a culture of learning, innovation, and accountability in your team, and enhance the skills, confidence, and satisfaction of your team members.

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5 Build rapport and fun

A fifth idea to build trust with your remote team is to build rapport and fun with your team members and yourself. This means getting to know each other on a personal level, such as hobbies, interests, backgrounds, and preferences. It also means creating space and time for socializing, bonding, and having fun, such as virtual coffee breaks, games, quizzes, or events. By doing this, you can strengthen the relationships, trust, and morale in your team, and make remote work more enjoyable and rewarding.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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You're managing a remote team. How can you build trust with your members?

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1 Set clear expectations

2 Communicate effectively

3 Show empathy and support

4 Encourage collaboration and feedback

5 Build rapport and fun

6 Here’s what else to consider

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