During supply chain disruptions, it’s important to communicate with guests clearly and calmly. For instance, when recently advising a hotel, we suggested they update guests via email and in-person conversations. Sharing specific challenges, like limited menu options, while reassuring them that quality service remains a priority May also help. Encouraging staff to provide personalized attention to guests, making them feel valued despite the disruptions. This transparency can build trust without causing panic.

At Hotel, during supply chain disruptions, I believe in being transparent with guests while keeping the message calm and reassuring. I inform them proactively about any possible impact on their experience, framing it in a way that highlights our efforts to manage the situation. By offering alternatives and ensuring them that their comfort remains our top priority, I maintain trust without causing unnecessary concern. Clear, positive communication is key to keeping guests informed without creating panic.