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You’re managing a high-stakes event production. How can emotional intelligence help you navigate conflicts?

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As an event producer, you know how challenging it can be to coordinate multiple stakeholders, vendors, and clients in a fast-paced and dynamic environment. You also know how important it is to maintain a positive and professional attitude, even when things go wrong or tensions arise. That’s where emotional intelligence (EI) comes in. EI is the ability to understand and manage your own and others’ emotions, and to use them effectively in communication and problem-solving. In this article, you’ll learn how EI can help you navigate conflicts in event production, and how to develop your EI skills.

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1 Identify your triggers

Awareness of triggers is a key step in managing conflicts. Triggers are situations, words, or behaviors that provoke an intense or negative response from you, such as feeling angry, frustrated, or hurt. Examples include a client changing their mind at the last minute, a vendor not delivering on time, or a colleague criticizing your work. When triggered, you’re more likely to react impulsively, defensively, or aggressively - which can escalate the conflict and damage relationships. To avoid this, identify your triggers and learn to cope with them. Reflect on past experiences and notice patterns or themes. Practice mindfulness and self-awareness to recognize signs of being triggered. Develop strategies to manage your triggers; for example, use breathing techniques, positive affirmations, humor to diffuse emotions; take a break; ask for clarification; express needs in a respectful way.

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Daniela Pierini Longo

Gerente de Eventos, Estad?o | Top Voice Live Events LinkedIn | Agente Transformadora de Eventos | Comunica??o | Marketing | Live Marketing | M?e da Maria Eduarda | MICE | CEOCouncil | Misses-At.Work
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Ao gerenciar uma produ??o de eventos, é essencial ter inteligência emocional para lidar com conflitos de forma eficaz. A inteligência emocional pode ajudá-lo a manter a calma e a tomar decis?es racionais em situa??es de press?o, a comunicar-se de forma clara e empática com a equipe e os fornecedores, a resolver conflitos de forma pacífica e a manter um ambiente de trabalho positivo e produtivo. Ter inteligência emocional também permite que você reconhe?a e gerencie suas próprias emo??es, evitando que elas interfiram no seu desempenho e nas rela??es com os outros. Em resumo, a inteligência emocional é uma ferramenta valiosa para navegar com sucesso em conflitos e desafios durante a produ??o de eventos de alto risco.

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2 Empathize with others

EI involves empathy, which is the capacity to understand and relate to the feelings of others. This can help you manage conflicts by allowing you to consider the situation from various angles and recognize the emotions of the other person. Additionally, it can help create trust, rapport, and collaboration, which are indispensable for successful event production. To empathize with others, you can listen actively and attentively, asking open-ended questions and expressing curiosity. Show compassion and support by recognizing and acknowledging the emotions of the other person and expressing your sympathy and appreciation. By doing so, you can foster a more meaningful connection with those around you.

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Brian Blatt

Pipeline Integrity Assurance Manager - North America | Author | Real Estate Investor
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Too often people go into situations with their minds made up on a matter before they consider different perspectives. When doing this you find yourself not truly listening to other’s thoughts and opinions, but rather are only thinking of your next comments. It’s great to have an opinion on a matter, but try going into these conversations with a curious mind as to why others may see it differently. And if you assume they have good intent, this really helps you listen carefully and will lead you to asking deeper questions making for a far richer conversation. Just imagine if politicians took this approach… what we would accomplish as a nation!!

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3 Communicate assertively

The third component of EI is assertiveness, which is the ability to communicate thoughts, feelings, and needs in a clear, confident, and respectful manner. Assertiveness can be used to navigate conflicts, prevent misunderstandings, negotiate win-win solutions, and establish healthy boundaries. To communicate assertively, one should use "I" statements and avoid blaming or accusing. Additionally, it is important to be specific and factual when expressing what you want, need, or expect. Furthermore, using positive and respectful language is essential for expressing appreciation and recognition for the other person’s contributions. This can help to avoid insults, sarcasm, or threats.

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4 Learn and improve

The final element of emotional intelligence (EI) is learning, which involves reflecting on experiences, feedback, and outcomes to improve skills and performance. Learning can help you navigate conflicts by allowing you to recognize your strengths and weaknesses, correct mistakes, and adapt to changing situations. It can also help you grow as an event producer and foster a culture of continuous improvement and innovation. To learn from conflicts, seek and accept feedback from clients, vendors, colleagues, and mentors. Evaluate your actions during a conflict and assess their effectiveness. Research best practices in event production and apply what you learn to your work. By developing your EI skills, you can handle conflicts more effectively, achieve goals, build positive relationships with stakeholders, and enhance your reputation as an event producer.

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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You’re managing a high-stakes event production. How can emotional intelligence help you navigate conflicts?

1

2

3

4

5

1 Identify your triggers

2 Empathize with others

3 Communicate assertively

4 Learn and improve

5 Here’s what else to consider

Event Production

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You’re managing a high-stakes event production. How can emotional intelligence help you navigate conflicts?

1

2

3

4

5

1 Identify your triggers

2 Empathize with others

3 Communicate assertively

4 Learn and improve

5 Here’s what else to consider

Event Production

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