You’re managing a healthcare team in a unionized environment. What are the most important considerations?

1 Know the contract

The first and foremost consideration is to know the contract that governs your team's working conditions, rights, and responsibilities. The contract is a legal document that outlines the terms and conditions of employment, such as wages, benefits, hours, seniority, grievances, discipline, and arbitration. You should be familiar with the contract provisions and how they apply to your team's situations and scenarios. You should also keep a copy of the contract handy and consult it whenever you have a question or a doubt.

2 Communicate effectively

Communication is key to any successful team management, but especially in a unionized environment. You need to communicate clearly, consistently, and respectfully with your team members, as well as with the union representatives and the human resources department. You should establish regular and open channels of communication, such as meetings, emails, newsletters, or feedback forms. You should also listen to your team's concerns, suggestions, and feedback, and acknowledge their contributions and achievements. Communication can help you build trust, rapport, and collaboration with your team and the union.

3 Follow due process

Another important consideration is to follow due process when dealing with any issues or conflicts that arise in your team. Due process means following the rules and procedures that are set out in the contract, the policies, and the legislation. For example, if you need to discipline or terminate a team member, you should follow the progressive discipline steps, document the evidence, provide a written notice, and involve the union representative. Following due process can help you avoid or resolve grievances, protect your rights and responsibilities, and maintain fairness and transparency.