登录查看更多内容

You're managing construction delays on a project. How do you ensure client satisfaction remains high?

由人工智能和领英社区提供技术支持

Construction projects are complex, and delays can be a significant source of frustration for both you and your clients. When you're in charge of a project that's running behind schedule, maintaining high client satisfaction is crucial. It's about clear communication, managing expectations, and being proactive in your approach to problem-solving. Remember, a satisfied client is more likely to be understanding about the unforeseen issues that can cause delays, and they're also more likely to recommend your services in the future.

此文章中的业界达人

由社区从 3 条内容中精选。了解更多

1 Transparency First

When delays occur, the first step in keeping client satisfaction high is to be transparent. Provide your clients with timely updates about the situation, explaining the cause of the delay and the steps you're taking to address it. Honesty is essential; never overpromise or give unrealistic timelines. By keeping your clients in the loop, they are less likely to be frustrated because they understand what's happening and why. This openness fosters trust and can often lead to clients being more accommodating.

添加您的观点

John Wong

Independent Construction Consultant for Commercial Projects - Synergy and Collaboration
(已编辑)
举报内容
As a client representative, Transparency is always critical in this situation. Certainly make all reasonable attempts to recover the schedule. But when there is a likelihood of a potential delay, make your client aware of the situation. They may have options on their end to minimize its impact so they can adjust their commitments for the project. Provide transparency with the issues and resolves being pursued so the client is prepared when they need to answer. And as stated, do not compromise on the quality of the product. It is better to provide a good quality product that is late rather than a compromised result due to lateness. It's how the Team delivers not only the product, but the overall project.

已翻译

赞

2 Adjust Timelines

Once a delay is identified, reassess the project timeline immediately. Communicate the new schedule to your client and ensure that all stakeholders have a clear understanding of the revised deadlines. Adjusting timelines isn't just about pushing dates back; it's about strategic planning to minimize the impact of the delay. This might involve prioritizing certain tasks or reallocating resources to keep the project moving forward as efficiently as possible.

添加您的观点

3 Offer Solutions

In the face of delays, always be ready with solutions. Whether it's bringing in extra manpower, working overtime, or finding alternative methods to expedite the process, show your client that you're proactive. Solutions should be realistic and achievable, demonstrating your commitment to getting the project back on track. This proactive approach not only helps mitigate the delay but also reassures the client that their project is in capable hands.

添加您的观点

4 Maintain Quality

It's crucial to maintain the quality of work even when facing delays. Rushing to catch up on time should not compromise the standards of construction. Assure your client that quality remains a top priority and that all work will meet or exceed expectations. High-quality results will help smooth over any dissatisfaction caused by delays, as clients are more likely to be forgiving if they're ultimately pleased with the final product.

添加您的观点

Lisette Villavicencio

President at Villavicencio & Associates Construction
举报内容
Delays in a project affect the project itself and may impact the client's operation for a subsequent, defined, and measurable period of time. Of course they also affect the Contractors resources and capability to perform other works subsequently. However, a high-quality project is perpetual for the life of the facility. Is a statement to the work well done by the group who were involve in it. Therefore, quality should not be sacrificed in an attempt to catch up on a schedule. Quality, like safety in the work environment, cannot be negotiable under any circumstances.

已翻译

赞

5 Enhance Communication

Enhancing communication is vital for managing construction delays. Regular meetings or conference calls with your client can help address concerns and provide updates on progress. Use clear, jargon-free language to ensure your client fully understands the situation. This continuous dialogue keeps the client engaged and involved, which can lead to a more collaborative and understanding relationship during challenging times.

添加您的观点

6 Compensate Fairly

Lastly, if the delay has caused significant inconvenience or cost overrun, consider compensating your client fairly. This could be through a discount, additional services at no cost, or other gestures that demonstrate your accountability and commitment to client satisfaction. Offering compensation is not an admission of fault but rather a goodwill gesture that can go a long way in maintaining a positive relationship with your client.

添加您的观点

Juan Carlos Berríos, Esq.

Principal Legal Consultant | Specialist in Infrastructure, Construction & Government Relations Strategy
举报内容
In the context of construction law, the Eichleay formula is an important tool used to calculate extended overhead costs in cases where a construction project has been delayed due to no fault of the contractor. This formula helps in determining the additional indirect costs that a contractor incurs due to extended project timelines. The formula calculates the daily amount of overhead costs that a contractor is entitled to recover during the period of delay. The calculation is based on the contractor's home office overhead costs, which are typically spread over the duration of the project. When a project is delayed, the overhead costs per day increase because they are spread over a longer period without additional compensation.

已翻译

赞

Construction

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

You're managing construction delays on a project. How do you ensure client satisfaction remains high?

1

2

3

4

5

6

1 Transparency First

2 Adjust Timelines

3 Offer Solutions

4 Maintain Quality

5 Enhance Communication

6 Compensate Fairly

Construction

给文章评分

感谢您的反馈

更多Construction相关文章

更多相关阅读内容

You're managing construction delays on a project. How do you ensure client satisfaction remains high?

1

2

3

4

5

6

1 Transparency First

2 Adjust Timelines

3 Offer Solutions

4 Maintain Quality

5 Enhance Communication

6 Compensate Fairly

Construction

给文章评分

感谢您的反馈

查看其他技能