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Last updated on 2024年9月2日

You're managing a busy kitchen. How can you ensure clear communication to avoid delays and misunderstandings?

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In the high-stakes environment of a bustling kitchen, effective communication is the backbone of success. You're tasked with ensuring that every order is executed flawlessly, and every team member is in sync. The pressure is on, but with the right strategies, you can orchestrate a symphony of culinary excellence. Clear communication in the kitchen isn't just about talking louder; it's about establishing a system that everyone can rely on, even in the heat of the busiest dinner rush.

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Kendra Swartz, RD, CSG, LD

1 Define Roles

In your kitchen, clarity begins with defined roles . Each team member should know their responsibilities and how they fit into the broader operation. This understanding allows staff to anticipate needs and communicate effectively. For instance, line cooks must be aware of their specific station duties, while expeditors need to coordinate between the kitchen and the service staff. When roles are clear, there's less room for confusion, and messages can be relayed with precision, ensuring that everyone is working towards the same goal: delivering exceptional food on time.

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Kendra Swartz, RD, CSG, LD
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Job flows with timeline of duties is helpful to provide guidance about what is expected and how to plan the day/work for each role and job in the kitchen. While defined roles makes sense, cross training also helps employees understand each other's jobs too.

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2 Use Tech Tools

Leverage technology to streamline communication in your kitchen. Digital ticketing systems can replace shouted orders and hand-written tickets, reducing errors and ensuring that everyone has access to real-time updates on order status. Tablets and screens displaying orders can be strategically placed for cooks and expeditors to see, keeping their hands free and their focus sharp. By embracing these tools, you'll minimize misunderstandings and keep the pace steady, even when orders pile up.

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3 Implement Codes

Develop a set of kitchen codes or shorthand language that your team can quickly understand. This could include abbreviations for common dishes or verbal signals for different stages of preparation. For example, '86' is widely recognized in the industry to mean that an item is no longer available. Having a common language cuts down on lengthy explanations and ensures that instructions are delivered swiftly and understood immediately. It's like creating your kitchen's own dialect that streamlines communication and keeps everyone on the same page.

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4 Conduct Briefings

Start each shift with a pre-service briefing to set the tone for clear communication. This meeting is your chance to highlight specials, discuss potential challenges, and reinforce the importance of verbal acknowledgment —having staff repeat orders or instructions back to confirm they've been understood. This practice not only prepares the team for the service ahead but also fosters a culture of active listening and engagement , which is crucial in maintaining an error-free kitchen environment.

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5 Foster Teamwork

Encourage an atmosphere of teamwork where all members feel comfortable voicing concerns and asking questions. A kitchen where staff are afraid to speak up is one where mistakes go uncorrected and issues escalate. By promoting openness, you allow for a free flow of information , which is essential to quickly resolving any problems that arise. Remind your team that every voice matters and that effective communication is a collective effort, not just the responsibility of a few.

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Kendra Swartz, RD, CSG, LD
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Having regular staff meetings and management open door policy to talk to employees also helps foster teamwork. A manager who is involved and works side by side staff to get work done fosters the most teamwork.

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6 Stay Calm

Maintain a calm demeanor, because in a kitchen, emotions can run as high as the temperatures. When you're composed, your team is more likely to mirror that composure, leading to clearer thinking and communication. Emphasize the importance of clear, concise, and calm verbal exchanges , even when the pressure mounts. This will help prevent the chaos that can arise from panic or frustration, keeping your team focused and responsive to the demands of service.

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You're managing a busy kitchen. How can you ensure clear communication to avoid delays and misunderstandings?

1

2

3

4

5

6

1 Define Roles

2 Use Tech Tools

3 Implement Codes

4 Conduct Briefings

5 Foster Teamwork

6 Stay Calm

Culinary Management

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You're managing a busy kitchen. How can you ensure clear communication to avoid delays and misunderstandings?

1

2

3

4

5

6

1 Define Roles

2 Use Tech Tools

3 Implement Codes

4 Conduct Briefings

5 Foster Teamwork

6 Stay Calm

Culinary Management

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