It’s all about communication. Be honest and upfront about the sales process and the time it takes. People want to feel that their time is appreciated and valued and even if you can’t exceed their expectations, at least be honest with them.

This is a very peculiar situation in the Automotive dealerships specially during the Indian festival months. To ensure 100% customers are entertain the suggested and practical playbook of mine. I have practiced these during my assignment. 1. Create a dedicated host at the floor the give the help and assign the specific sales executives for a customer. 2. Ensure the refreshment for each and every customer. 3. Sometimes the customer visits to dealerships with their kids. Due to waiting they create hinder in overall customer experience. Create children corner and entertain them with toffee and chocolates. 4. Keep set up a cctv camera for the showroom manager to keep a close watch on each table and facilitate the tables from backends.

I greet and chat with all customers offer them coffee or water and keep checking in while they are in the store you can't ignore people you must engage thru the whole process for a experience they will rememember

Understand the Key Moments in the Automotive Buyer's Journey. Before you can optimize the automotive customer experience, you first need to track and understand every touch in the buying journey. Most dealerships and service centers are measuring the online experience with web analytics tools, and they track how many of their brick-and-mortar locations. You can also use AI to surface rich insights from phone conversations, such as each caller' product or service interests, if they were a quality lead, and if they scheduled an appointment.