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You're managing an airline team. How can you build trust with them?

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As an airline manager, you have a lot of responsibilities and challenges to deal with. You need to ensure the safety, efficiency, and profitability of your operations, while also leading and motivating a diverse team of pilots, cabin crew, ground staff, and engineers. How can you build trust with them and foster a positive and productive work environment? Here are some tips to help you.

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Antonis Theodorides

CEO /Q4 Aviation Ltd. A Cyprus based Aviation company providing Aviation services globally.
George Kaplanios

Charter Sales / ACMI / Slots coordination / Network plan
Taimoor Z.

Operations Manager at UAS International Trip Support

1 Communicate clearly and frequently

Trust is based on transparency and honesty. You need to communicate your goals, expectations, and feedback to your team regularly and clearly. Use different channels and methods, such as emails, meetings, phone calls, or newsletters, to reach your team members and keep them updated on the latest developments and decisions. Listen to their concerns, suggestions, and questions, and acknowledge their contributions and achievements. Avoid ambiguity, jargon, and misinformation that can create confusion and mistrust.

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Taimoor Z.

Operations Manager at UAS International Trip Support
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Communication is key to building trust within a group or team. Operations manager should remain transparent and honest with his / her ops team, and encourage them to do the same. Listen actively to their concerns and ideas, and provide regular feedback to each team member.

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2 Empower and support your team

Trust is also based on respect and autonomy. You need to empower your team to make decisions, solve problems, and take initiative within their scope of work. Provide them with the necessary resources, tools, and training to perform their tasks effectively and safely. Encourage them to share their ideas, feedback, and best practices with each other and with you. Support them when they face difficulties, challenges, or conflicts, and help them overcome them. Recognize their efforts and reward their performance.

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Taimoor Z.

Operations Manager at UAS International Trip Support
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In order to achieve great results, it's important to give your team the autonomy to make decisions and take ownership of their work. Encourage them to share their ideas and collaborate with each other.

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3 Lead by example and integrity

Trust is also based on credibility and consistency. You need to lead by example and demonstrate the values, behaviors, and standards that you expect from your team. Be accountable for your actions and decisions, and admit your mistakes and learn from them. Follow the rules and policies that you set for your team, and do not compromise on quality, safety, or ethics. Show your commitment, passion, and professionalism in everything you do, and inspire your team to do the same.

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Taimoor Z.

Operations Manager at UAS International Trip Support
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Operations manager should lead the team with an example. As a leader, he/she set the tone for his/her team. Model the behavior you expect from your team, and be accountable for your actions.

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4 Build rapport and relationships

Trust is also based on connection and empathy. You need to build rapport and relationships with your team members as individuals, not just as employees. Learn about their backgrounds, interests, strengths, and goals, and show genuine interest and appreciation for them. Celebrate their milestones, birthdays, and achievements, and express your gratitude and recognition. Be approachable, friendly, and respectful, and create a positive and supportive team culture. Show your team that you care about them and their well-being.

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5 Foster collaboration and innovation

Trust is also based on cooperation and creativity. You need to foster collaboration and innovation among your team members and across different departments and functions. Encourage your team to work together, share information, and coordinate their activities. Create opportunities for cross-functional projects, learning, and networking. Promote a culture of innovation and experimentation, where your team can explore new ideas, technologies, and solutions. Involve your team in the planning, execution, and evaluation of your initiatives, and value their input and feedback.

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Taimoor Z.

Operations Manager at UAS International Trip Support
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Operations managers should be available to his/ team team and provide support when needed. Encourage a positive work life balance and prioritize their well-being. Very important to take the time to get to know your team on a personal level. Show interest in their lives outside of work and create opportunities for team-building activities. Support your team's member when they need her at personal level. It is very simple, you can build trust with your operations team and create a positive work environment where everyone feels valued and motivated to succeed.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Antonis Theodorides

CEO /Q4 Aviation Ltd. A Cyprus based Aviation company providing Aviation services globally.
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Build team spirit and trust between them. Let them consider that team work will benefit them first . Be fair with each and all of them. No favourites amongst them. Treat them equally and provide incentives .

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George Kaplanios

Charter Sales / ACMI / Slots coordination / Network plan
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Bestow your team with a controlled level of individual authority. Always absorb blame for any faults from any team member. Never miss opportunities to teach/share experiences to the whole team

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You're managing an airline team. How can you build trust with them?

1

2

3

4

5

6

1 Communicate clearly and frequently

2 Empower and support your team

3 Lead by example and integrity

4 Build rapport and relationships

5 Foster collaboration and innovation

6 Here’s what else to consider

Airline Management

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You're managing an airline team. How can you build trust with them?

1

2

3

4

5

6

1 Communicate clearly and frequently

2 Empower and support your team

3 Lead by example and integrity

4 Build rapport and relationships

5 Foster collaboration and innovation

6 Here’s what else to consider

Airline Management

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