You're leading a data-driven library initiative. How do you pinpoint key performance indicators for success?
To ensure your data-driven library initiative thrives, pinpointing the right KPIs is essential. Here's where to start:
Which KPIs have you found effective in your library initiatives? Share your insights.
You're leading a data-driven library initiative. How do you pinpoint key performance indicators for success?
To ensure your data-driven library initiative thrives, pinpointing the right KPIs is essential. Here's where to start:
Which KPIs have you found effective in your library initiatives? Share your insights.
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We have program evaluation weeks a few times a year. We also count the statistics for all the programs we do- including outreaches. Plus we count the number of people visit the library using automatic counters. Also, we break down the types of materials circulated in each specific library- not just the total amount- in order to see what is most popular and in highest demand at each location. Finally, we have comment cards available at all times that staff are encouraged to give to customers in order to find out how is our service. These are the important performance evaluators in our library system that we have used to obtain the optimal data to improve our offerings and customer service.