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You're juggling conflicting demands in a complex systems design project. How do you satisfy all stakeholders?

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Navigating the complexities of systems design can feel like a high-wire act, especially when you're trying to keep all stakeholders satisfied. With each stakeholder bringing their unique set of requirements, preferences, and priorities to the table, finding a harmonious solution that addresses everyone's needs is a significant challenge. However, by employing a strategic approach, you can balance these conflicting demands and work towards a design that aligns with the broader objectives of the project.

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1 Understand Needs

To begin, immerse yourself in the world of your stakeholders. Engage them in discussions to grasp their needs and expectations clearly. This dialogue is crucial for uncovering the non-negotiable elements of the system for each stakeholder. By identifying these core requirements early on, you can ensure that the final design doesn't overlook any critical components. Remember, understanding doesn't mean agreeing to every demand; it's about recognizing the importance of each stakeholder's perspective in the broader context of the project.

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Priyank Bhatnagar

Product Owner, Business Architect, Product Manager, Scrum Master, Business Analyst, Payment Systems SME
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Understanding needs is the most crucial part. Although it is counterintuitive, focusing on getting the wrong things communicated and verified can be hugely successful in getting rid of many unfounded assumptions. Furthermore, this step must continue throughout the project, especially because reqiurements and needs change.

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2 Prioritize Goals

Once you've gathered the stakeholders' input, it's time to prioritize. Not all demands can be met with equal weight, and some may even conflict with others. To navigate this, create a hierarchy of goals based on their impact on the project's success. This process often involves tough decisions and trade-offs, but it's essential for moving forward. By prioritizing goals, you're laying down the groundwork for a design that maximizes overall value, even if it means not every individual demand is fully satisfied.

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Priyank Bhatnagar

Product Owner, Business Architect, Product Manager, Scrum Master, Business Analyst, Payment Systems SME
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It is best if stakeholders are part of the prioritization. There are many ways to do this, but the essence is to remember that prioritization is one form of ORDERING. Sometimes, it is okay to order not by priority, but - as an example only - by complexity, by size, by cost etc. The key is to arrive at an execution sequence, and it's best if this sequence has maximum agreement.

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3 Collaborative Design

Collaboration is the cornerstone of successful systems design. Encourage stakeholders to participate in design workshops or brainstorming sessions where everyone can contribute ideas and solutions. This collaborative environment fosters a sense of ownership and investment in the final design. Moreover, it allows stakeholders to understand the constraints and challenges of the project, leading to more realistic expectations and a willingness to compromise on certain demands.

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Karan Ratra

Senior Software Engineering Manager II @ Walmart E-Commerce | LinkedIn Top 1% Voice in Systems Design ??| Software Design ??| Engineering Management ??| Judge | Mentor
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? Requirement Prioritizations : Order the Requirements with regard to project goals and impact. ? Open Communication: Continuously give clear, transparent communication to set expectations. ? Combining Planning: Group-level planning operations, where stakeholders are brought in to participate. ? Compromise : Finding compromise and negotiating on some sore spots when possible; ? Agile Methodology : Iterative and incremental value delivery and responding to adapt changing demands. ? Frequent Reporting: Report about the progress on a regular basis to ensure all stakeholders are well informed and in sync.

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Priyank Bhatnagar

Product Owner, Business Architect, Product Manager, Scrum Master, Business Analyst, Payment Systems SME
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Collaborative design is best achieved by collaborarive and frequent reviews. Remember, too many cooks spoil the broth. A best practice is to design alone, but review periodically with the larger group. One technique for such review is Failure Modes & Effects Analysis (FMEA) - this is a very powerful technique, and also very rarely used. A skilful facilitator makes all the difference.

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4 Iterate Quickly

In systems design, an iterative approach allows you to test and refine ideas rapidly. Present stakeholders with prototypes or mock-ups as early as possible. Their feedback will be invaluable in shaping the system to better meet their needs. Quick iterations mean that no one gets too attached to a particular design before potential issues are identified and addressed. This flexibility is key to balancing conflicting demands and moving towards a consensus.

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Priyank Bhatnagar

Product Owner, Business Architect, Product Manager, Scrum Master, Business Analyst, Payment Systems SME
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Iterating quickly is a best practice. Ensuring that each iteration ends with gathering feedback is a great way to know whether to pivot or persevere. Remember that there are a variety of methods to use - paper prototypes, non-functional prototypes, landing pages, hard-wired functional protoypes, explainer video demos, user journey maps etc.

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5 Communicate Clearly

Clear communication is essential throughout the project. Keep stakeholders informed of progress, changes, and decisions that affect their interests. When stakeholders understand the rationale behind certain design choices, they are more likely to support them, even if those choices don't fully align with their initial demands. Effective communication also helps prevent misunderstandings and ensures that everyone is on the same page.

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6 Manage Expectations

Finally, managing expectations is a delicate but crucial aspect of systems design. Be transparent about the limitations of the project, including budget, time, and technical constraints. Help stakeholders understand that while their input is valued, the final design may not incorporate every single demand due to these limitations. By setting realistic expectations early on, you can avoid disappointment and foster a more cooperative relationship with all parties involved.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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You're juggling conflicting demands in a complex systems design project. How do you satisfy all stakeholders?

1

2

3

4

5

6

7

1 Understand Needs

2 Prioritize Goals

3 Collaborative Design

4 Iterate Quickly

5 Communicate Clearly

6 Manage Expectations

7 Here’s what else to consider

Systems Design

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You're juggling conflicting demands in a complex systems design project. How do you satisfy all stakeholders?

1

2

3

4

5

6

7

1 Understand Needs

2 Prioritize Goals

3 Collaborative Design

4 Iterate Quickly

5 Communicate Clearly

6 Manage Expectations

7 Here’s what else to consider

Systems Design

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