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You're a healthcare management professional facing an insurmountable problem. What can you do to solve it?

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As a healthcare management professional, you may face complex and challenging problems that seem impossible to solve. Whether it's a budget crisis, a staffing shortage, a quality issue, or a regulatory compliance matter, you need to find effective and sustainable solutions that meet the needs of your organization and its stakeholders. How can you approach such problems and overcome them? Here are some strategies that can help you.

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Tim Guderjahn

CFO, München Klinik gGmbH
Mary Frankham

Management Consulting | Project Management | Strategy | Operations | Business Intelligence & Performance

1 Identify the problem

The first step is to clearly define the problem you are facing and understand its root causes, impacts, and constraints. You can use various tools and methods to analyze the problem, such as SWOT analysis, fishbone diagrams, Pareto charts, or stakeholder mapping. You should also gather relevant data and evidence to support your problem statement and measure your progress. Be specific and realistic about what you want to achieve and why.

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Mary Frankham

Management Consulting | Project Management | Strategy | Operations | Business Intelligence & Performance
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Tame complex problems by starting with a clear problem statement and understanding its broad impact and limitations. Gather relevant data, but embrace the inherent ambiguity in healthcare environments. Utilise tools like SWOT analysis and stakeholder mapping, but remember flexibility and adaptability are key to navigating unforeseen challenges.

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Kenny Z.

Senior Recruitment Manager @ AMN Healthcare | BBA, PRC
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Facing a challenging issue in healthcare management, they break it down into smaller parts to gain a better understanding. They collaborate closely with their team, leveraging everyone's expertise, and together they devise innovative solutions to overcome challenges and achieve positive outcomes.

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2 Generate alternatives

The next step is to brainstorm and evaluate possible solutions to the problem. You can use creative thinking techniques, such as mind mapping, brainstorming, or SCAMPER, to generate a range of options that address the problem from different angles. You should also consider the pros and cons of each option, as well as their feasibility, cost, risk, and alignment with your goals and values. You can use decision matrices, cost-benefit analysis, or multicriteria analysis to compare and rank the alternatives.

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3 Choose a solution

The third step is to select the best solution that meets your criteria and solves the problem effectively. You should also plan how to implement the solution, including the resources, timeline, roles, and responsibilities involved. You should also anticipate any potential barriers or challenges that may arise during the implementation and prepare contingency plans to overcome them. You should also communicate the solution clearly and persuasively to your stakeholders and get their buy-in and support.

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4 Monitor and evaluate

The final step is to monitor and evaluate the results of the solution and assess its impact on the problem. You should use indicators and metrics that reflect your desired outcomes and track them regularly. You should also collect feedback and data from your stakeholders and beneficiaries to measure their satisfaction and perceptions. You should also review and reflect on the process and outcomes of the solution and identify any lessons learned or areas for improvement.

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Mary Frankham

Management Consulting | Project Management | Strategy | Operations | Business Intelligence & Performance
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You can't manage what you don't measure. Regularly monitor and evaluate your solution's impact using clear metrics that align with your goals. Emphasise flexibility by incorporating stakeholder feedback and prioritising continuous process improvement to ensure lasting success in the healthcare projects.

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5 Seek help and support

Sometimes, you may not be able to solve the problem on your own or with your team. You may need to seek help and support from others who have more expertise, experience, or authority than you. You may also need to collaborate with other departments, organizations, or partners who have a stake in the problem or the solution. You should not hesitate to ask for help or support when you need it, as it can enhance your problem-solving skills and expand your network.

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Tim Guderjahn

CFO, München Klinik gGmbH
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Das Sch?ne am Krankenhaus beziehungsweise am Gesundheitswesen an sich ist doch, dass man mit seinen Themen und Herausforderungen meistens nicht alleine ist. Viele andere Kolleg*innen, Kooperationspartner oder auch Mitbewerber stehen vor ?hnlichen Herausforderungen. Anders als z.B. in der Automobilindustrie oder der IT hat man als Krankenhaus viel weniger echte ?Betriebsgeheimnisse“ und kann viel offener mit anderen Expert*innen über aktuelle Herausforderungen sprechen und gemeinsame L?sungen suchen.

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6 Learn and grow

Finally, you should view every problem as an opportunity to learn and grow as a healthcare management professional. You should not be discouraged by failures or setbacks, but rather use them as feedback and motivation to improve your performance and skills. You should also celebrate your successes and achievements and recognize your strengths and contributions. You should also seek feedback and coaching from others and pursue continuous learning and development opportunities.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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You're a healthcare management professional facing an insurmountable problem. What can you do to solve it?

1

2

3

4

5

6

7

1 Identify the problem

2 Generate alternatives

3 Choose a solution

4 Monitor and evaluate

5 Seek help and support

6 Learn and grow

7 Here’s what else to consider

Healthcare Management

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You're a healthcare management professional facing an insurmountable problem. What can you do to solve it?

1

2

3

4

5

6

7

1 Identify the problem

2 Generate alternatives

3 Choose a solution

4 Monitor and evaluate

5 Seek help and support

6 Learn and grow

7 Here’s what else to consider

Healthcare Management

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