You're having trouble working with a colleague. How can you resolve the conflict?

1 Identify the source

Before you approach your colleague, try to understand what is causing the conflict. Is it a personal issue, a misunderstanding, a difference of opinion, a lack of resources, or a mismatch of expectations? Be honest with yourself and examine your own role and responsibility in the situation. Avoid jumping to conclusions or blaming the other person without evidence.

2 Choose the right time and place

Timing and setting are important factors for a productive conversation. Don't confront your colleague when you are angry, stressed, or distracted. Wait until you are calm and composed, and ask them if they have time to talk. Find a neutral and private place where you can speak without interruptions or distractions. Avoid public or crowded spaces where you might feel embarrassed or pressured.

3 Listen and empathize

One of the key skills for resolving conflict is active listening. This means paying attention to what your colleague is saying, without interrupting, judging, or dismissing them. Show that you are interested and respectful by using verbal and non-verbal cues, such as nodding, paraphrasing, and asking questions. Try to empathize with their feelings and perspective, and acknowledge their concerns and needs.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?