登录查看更多内容

You're having trouble managing customer feedback. What software tools can help you out?

由人工智能和领英社区提供技术支持

Customer feedback is essential for any business that wants to improve its products, services, and customer satisfaction. However, managing customer feedback can be challenging, especially if you receive a lot of it from different channels, such as email, social media, surveys, or reviews. How can you collect, organize, analyze, and respond to customer feedback effectively and efficiently? In this article, we will introduce you to some software tools that can help you out with customer feedback management.

此文章中的业界达人

由社区从 8 条内容中精选。了解更多

1 Feedback collection tools

The first step in managing customer feedback is to collect it from various sources and store it in one place. Feedback collection tools allow you to create and distribute surveys, forms, polls, or questionnaires to your customers via email, web, mobile, or social media. Some examples of feedback collection tools are Typeform, SurveyMonkey, Google Forms, and Qualtrics. These tools enable you to design engaging and customized feedback forms that suit your needs and goals. They also provide you with analytics and reports that help you understand your feedback data better.

添加您的观点

Rachel Moore

Senior Manager, Customer Support @ ThalamusGME | Process Optimizer | Innovative Solutionist
举报内容
Feedback is only valuable once it is being collected. Ensuring customers are not being over-surveyed after every interaction is just as important. Budget will dictate the appropriate tool for you, as well as your type of support/interactions and channels. Tools like Qualtrics are great for enterprise organizations, while Typeform has proven helpful during my startup career.

已翻译

赞
Ronith Babu

Customer Experience | Service Operations
举报内容
Managing customer feedback effectively is crucial for any business. Several software tools can assist in this process: Zendesk Freshdesk Intercom SurveyMonkey Qualtrics UserVoice Slack Jira Service Management Trello Choosing the right software depends on your specific needs, budget, and the channels through which you interact with customers. It's essential to evaluate each option carefully to find the best fit for your business.

已翻译

赞
Mars Bautista

Sales Executive, Lead Gen Specialist, SDR and Experienced CSA with FINRA Series 6,7 and SIE License
举报内容
Platforms like SurveyMonkey and Typeform make it easy to create custom surveys and forms to collect customer feedback. Zendesk and Freshdesk offer comprehensive solutions that include feedback collection features along with ticket management and customer support. These tools allow you to efficiently centralize and analyze feedback to improve the customer experience.

已翻译

赞

加载更多内容

2 Feedback organization tools

Once you have collected your feedback, you need to organize it in a way that makes it easy to access, sort, filter, and search. Feedback organization tools help you to categorize, tag, label, and group your feedback based on different criteria, such as topic, sentiment, priority, or status. Some examples of feedback organization tools are Trello, Asana, Airtable, and Productboard. These tools allow you to create boards, lists, tables, or roadmaps that display your feedback visually and logically. They also help you to assign tasks, track progress, and collaborate with your team members.

添加您的观点

Mars Bautista

Sales Executive, Lead Gen Specialist, SDR and Experienced CSA with FINRA Series 6,7 and SIE License
举报内容
Organizational tools like HubSpot and Zoho CRM come in handy. These platforms allow you to centralize and organize customer feedback along with other relevant information. Additionally, Freshdesk and Zendesk offer solutions that integrate feedback organization features with ticket management and customer support. Using these tools helps structure and prioritize feedback for more effective action.

已翻译

赞

3 Feedback analysis tools

After you have organized your feedback, you need to analyze it to identify patterns, trends, insights, and opportunities. Feedback analysis tools help you to apply data science techniques, such as text analysis, sentiment analysis, topic modeling, or natural language processing, to your feedback data. Some examples of feedback analysis tools are MonkeyLearn, Thematic, Luminoso, and Clarabridge. These tools enable you to extract meaningful information from your feedback data, such as key themes, emotions, opinions, or suggestions. They also help you to visualize your results with charts, graphs, or dashboards.

添加您的观点

Mars Bautista

Sales Executive, Lead Gen Specialist, SDR and Experienced CSA with FINRA Series 6,7 and SIE License
举报内容
To efficiently analyze customer feedback, analytics tools like Medallia and Qualtrics are valuable. These platforms allow you to examine comment data to identify patterns and trends. Additionally, customer experience management tools like Freshdesk and Zendesk include analytics features to better evaluate and understand feedback. By employing these tools, you can gain valuable insights to continually improve customer satisfaction.

已翻译

赞

4 Feedback response tools

The final step in managing customer feedback is to respond to it in a timely and appropriate manner. Feedback response tools help you to communicate with your customers via email, chat, phone, or social media. Some examples of feedback response tools are Zendesk, Freshdesk, Intercom, and HubSpot. These tools allow you to create and send personalized and automated messages to your customers based on their feedback. They also help you to monitor and measure your customer satisfaction, loyalty, and retention.

Managing customer feedback can be a daunting task, but it doesn't have to be. With the right software tools, you can collect, organize, analyze, and respond to customer feedback more effectively and efficiently. By doing so, you can improve your customer service operations and enhance your customer experience.

添加您的观点

Mars Bautista

Sales Executive, Lead Gen Specialist, SDR and Experienced CSA with FINRA Series 6,7 and SIE License
举报内容
Tools like SurveyMonkey Engage and GetFeedback are helpful. These platforms allow you to automate personalized responses based on the comments received. Additionally, customer service solutions like Freshdesk and Zendesk include feedback response features that make it easy to interact with customers quickly and effectively. By using these tools, you can improve communication and customer satisfaction by addressing concerns in a timely manner.

已翻译

赞

5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

Mars Bautista

Sales Executive, Lead Gen Specialist, SDR and Experienced CSA with FINRA Series 6,7 and SIE License
举报内容
In addition to the tools mentioned, consider using social media platforms like Hootsuite to monitor and respond to comments in real time. Integrating Google Analytics or similar will give you information about customer behavior on your website. Additionally, using customer relationship management (CRM) systems like Salesforce can improve customer understanding. By evaluating these options, you will be able to gain a comprehensive and strategic view to effectively manage customer feedback.

已翻译

赞

Customer Service Operations

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

You're having trouble managing customer feedback. What software tools can help you out?

1

2

3

4

5

1 Feedback collection tools

2 Feedback organization tools

3 Feedback analysis tools

4 Feedback response tools

5 Here’s what else to consider

Customer Service Operations

给文章评分

感谢您的反馈

更多Customer Service Operations相关文章

更多相关阅读内容

You're having trouble managing customer feedback. What software tools can help you out?

1

2

3

4

5

1 Feedback collection tools

2 Feedback organization tools

3 Feedback analysis tools

4 Feedback response tools

5 Here’s what else to consider

Customer Service Operations

给文章评分

感谢您的反馈

查看其他技能