You’re having trouble getting your boss’s boss to listen to you. What’s the best way to make yourself heard?

1 Know your audience

Before you approach your boss’s boss, do some research on their goals, challenges, preferences, and personality. What are they trying to achieve? What are their pain points? How do they like to receive information? What are their values and motivations? Knowing these things will help you tailor your message and tone to their needs and interests. You’ll also be able to anticipate and address any potential objections or questions they might have.

2 Prepare your pitch

Don’t just show up with a vague idea or a long list of suggestions. Have a clear and concise pitch that outlines the problem, the solution, the benefits, and the action steps. Use data and evidence to support your claims, but also tell a compelling story that appeals to their emotions and vision. Focus on the value and impact of your idea, not the details and features. Use simple and direct language, avoid jargon and acronyms, and use visuals and examples to illustrate your points.

3 Choose the right time and channel

Timing and delivery are crucial when you want to get your boss’s boss to listen to you. Don’t interrupt them when they’re busy or stressed, or send them a long email that they might never read. Find out when they’re most receptive and available, and choose the most appropriate channel for your message. For example, you might request a meeting, send a short video, or create a one-page summary. Whatever you choose, make sure it’s easy to access, understand, and respond to.

4 Build rapport and trust

You can’t expect your boss’s boss to listen to you if they don’t know you or trust you. You need to establish a positive and professional relationship with them, and show them that you’re credible and reliable. You can do this by being respectful, polite, and friendly, by showing interest and appreciation for their work, by delivering on your promises and commitments, and by seeking feedback and advice. You can also find common ground and shared values, and use humor and empathy to connect with them.

5 Follow up and follow through

Getting your boss’s boss to listen to you is not a one-time event. You need to follow up and follow through on your communication and actions. After you deliver your pitch, send a thank-you note, a summary of the main points, and a reminder of the next steps. Keep them updated on the progress and results of your idea, and show them how it’s helping them achieve their goals. Don’t be afraid to ask for their input, support, or approval, but don’t be pushy or annoying. Be respectful of their time and priorities, and show them that you’re a valuable and proactive member of the team.