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You’re having trouble communicating with colleagues from different cultures. How can you improve your skills?

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Communication is essential for any successful collaboration, especially in a diverse and global workplace. However, communicating with colleagues from different cultures can be challenging, as you may encounter different values, norms, expectations, and styles. How can you improve your skills and avoid misunderstandings, conflicts, or miscommunication? Here are some tips to help you.

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Ibrahima Seck

Your Cross-Cultural Sales and Leadership Expert | Founder of The Stride Co. | X Red Bull | Decade Crafting…
Nadege Welsch

?? Driving Global Success | Expert in The Human Factor Advantage | Empowering Teams with Trust, Inclusion & Diversity |…
Zoe Holland

Making Diversity & Inclusion Simple | Founder at Zing Learning | DEI Trainer | Speaker & Facilitator

1 Learn about cultures

One of the first steps to improve your communication skills is to learn about the cultures of your colleagues. You can do this by reading books, articles, or websites, watching videos or documentaries, or taking online courses. You can also ask your colleagues directly about their cultural backgrounds, preferences, and perspectives, but be respectful and curious, not intrusive or judgmental. Learning about cultures can help you understand the context, meaning, and intention behind your colleagues' words and actions.

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2 Adapt your style

Another step to improve your communication skills is to adapt your style to suit the situation and the audience. For example, you may need to adjust your tone, pace, volume, or gestures depending on the level of formality, hierarchy, or emotion involved. You may also need to adapt your use of language, such as avoiding slang, idioms, or jargon that may not be clear or appropriate for your colleagues. You may also need to consider the preferred mode of communication, such as email, phone, or video call, and the expectations for response time, feedback, or follow-up.

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Christopher Garayua

Principal Project Manager | Capital One
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Find a level playing field. Break down to the basics of communication and get everyone comfortable talking and interacting with each other. Focus on common ground and listen and learn from each other. Once the natural flow starts to occur begin addressing the specifics surrounding the conversation. Avoid jargon and acronyms until they are well defined. Coming from a military background, I can attest to the difficulties of following someone else’s short hand for a topic/program. Everyone has their own way of abbreviating things. Most of the time this immediately breaks down communication and the listener is instantly put on the defensive and they try to decipher the ‘lingo.’ Be an active listener and engage below on their level.

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3 Listen actively

A third step to improve your communication skills is to listen actively to your colleagues. Listening actively means paying attention to both the verbal and non-verbal cues, such as the words, tone, facial expressions, or body language. It also means asking open-ended questions, clarifying points, summarizing key messages, and acknowledging feelings. Listening actively can help you show respect, empathy, and interest, as well as avoid assumptions, misinterpretations, or interruptions.

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Zoe Holland

Making Diversity & Inclusion Simple | Founder at Zing Learning | DEI Trainer | Speaker & Facilitator
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Effective communication starts with good listening. Practice active listening by paying close attention to what your colleagues are saying, asking clarifying questions, and paraphrasing their points to ensure understanding.

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4 Seek feedback

A fourth step to improve your communication skills is to seek feedback from your colleagues. Feedback can help you identify your strengths and weaknesses, as well as areas for improvement. You can ask for feedback regularly, such as after a meeting, a presentation, or a project, or occasionally, such as during a performance review or a peer evaluation. You can also give feedback to your colleagues, but be constructive, specific, and respectful. Feedback can help you learn from your mistakes, celebrate your achievements, and build trust and rapport.

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5 Reflect and learn

A fifth step to improve your communication skills is to reflect and learn from your experiences. Reflection can help you evaluate your communication process, outcomes, and challenges, as well as identify what worked well and what could be improved. You can reflect by writing a journal, discussing with a mentor or a coach, or participating in a debriefing session. Learning can help you develop new knowledge, skills, and strategies, as well as update your existing ones. You can learn by taking courses, attending workshops, reading books, or joining online communities.

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6 Be open-minded

A sixth step to improve your communication skills is to be open-minded and respectful of your colleagues from different cultures. Being open-minded means being willing to learn, adapt, and change, as well as accepting and appreciating diversity. Being respectful means being polite, courteous, and considerate, as well as avoiding stereotypes, biases, or prejudices. Being open-minded and respectful can help you create a positive and inclusive communication climate, as well as foster collaboration and innovation.

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Veronica Filippelli

School Office Manager; District Interpreter/Translator; District Bilingual Community Liaison; Bilingual Paraeducator (Spanish); Special Education Instructional Aide (Severe/mod); Applied Behavior Analyst (Level 1)
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Open your mind and see what you can learn from others. The interaction with a diverse group will teach you so much about humans. I'd say more of what we have in common, rather than pur differences.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Ibrahima Seck

Your Cross-Cultural Sales and Leadership Expert | Founder of The Stride Co. | X Red Bull | Decade Crafting International Business Success | DJ | ?? | ???? ???? ????
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The biggest challenge besides languages remains how direct or indirect people communicate. While English is generally direct: "Say what I mean and mean what I say." Other languages tend to be more indirect: "I said what I said - you should know what I meant." This goes beyond just listening - it is understanding the nuances.

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Nadege Welsch

?? Driving Global Success | Expert in The Human Factor Advantage | Empowering Teams with Trust, Inclusion & Diversity | Founder, Be-a-Chameleon | Cultural Intelligence for a better world ??
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It all starts with knowing yourself, once you are self-aware you can tune in to others and embrace their perspectives. To help with communication always tune in to the person opposite you, ask clarifying questions, check for understanding, share your perspective, hear their perspective and try to find a common ground.

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You’re having trouble communicating with colleagues from different cultures. How can you improve your skills?

1

2

3

4

5

6

7

1 Learn about cultures

2 Adapt your style

3 Listen actively

4 Seek feedback

5 Reflect and learn

6 Be open-minded

7 Here’s what else to consider

Cultural Competency

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You’re having trouble communicating with colleagues from different cultures. How can you improve your skills?

1

2

3

4

5

6

7

1 Learn about cultures

2 Adapt your style

3 Listen actively

4 Seek feedback

5 Reflect and learn

6 Be open-minded

7 Here’s what else to consider

Cultural Competency

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