登录查看更多内容

You're facing workplace conflicts head-on. What tools can help you enhance your conflict resolution skills?

由人工智能和领英社区提供技术支持

Conflict is an inevitable part of any workplace, but how you handle it can make all the difference. Enhancing your conflict resolution skills not only improves the atmosphere at work but also contributes to your overall success as an executive. The key is to approach conflicts with the right set of tools and a clear strategy. Whether it's a disagreement between team members or a larger organizational issue, understanding how to navigate these situations effectively is crucial. By embracing conflict as an opportunity for growth, you can foster a more collaborative and productive work environment.

此文章中的业界达人

由社区从 8 条内容中精选。了解更多

Shadi O.

Healthcare Management | Business Consultant | Strategic Planning | Marketing | Business Development | PMP? | MBA |
Roberto Maltez Gámez

Global Performance Manager at JLL for Amazon
Varinka Bouma-Iseli

Effortless Conflict Resolution | Professional Certified Coach, Team Coach, Supervisor (PCC, CPCC, ACTC, ESIA) | Couples…

1 Active Listening

Active listening is a cornerstone of effective conflict resolution. It involves fully concentrating on what is being said rather than passively hearing the message of the speaker. This skill requires you to listen with all senses and give full attention to the speaker, acknowledging their perspective without immediately judging or responding. By doing so, you demonstrate respect and open the door to understanding the root causes of the conflict, which is the first step toward finding a mutually acceptable solution.

添加您的观点

Shadi O.

Healthcare Management | Business Consultant | Strategic Planning | Marketing | Business Development | PMP? | MBA |
举报内容
In a recent situation, I observed a manager effectively handle a conflict between two team members by combining active listening with conflict mapping. They started by holding individual meetings, employing **nonviolent communication** to ensure each person felt heard without escalating tensions. Following this, the manager facilitated a joint discussion, using **conflict mapping** to uncover the root causes and align on shared goals. This approach not only resolved the conflict but also improved team dynamics. Tools like these can significantly enhance your conflict resolution skills, fostering a more collaborative workplace.

已翻译

赞
Varinka Bouma-Iseli

Effortless Conflict Resolution | Professional Certified Coach, Team Coach, Supervisor (PCC, CPCC, ACTC, ESIA) | Couples Coach | Motivational Speaker
举报内容
Listen to your intuition, your body, because your body can only live in the present moment. Use all your senses and bring them into the conversation. This will humanize the conflict and will open the space for others to show their true selves. Do this: feel your body, notice your breath, your heartbeat or your gut. Ask yourself: what could be the message behind that particular sensation and share what you notice. Eg. 'I feel my heart pounding faster, and I sense that we are both frustrated. How does this resonate with you?'

已翻译

赞
Nabeel Ahmed

IT Leader | Service Delivery Expert | Business Analyst | Licensed Private Investigator (ON) | Driving Digital Transformation and Operational Excellence
举报内容
Self-awareness: Recognizing emotions and their impact. ? Emotional regulation: Managing strong emotions effectively. Social skills: Building rapport and trust.

已翻译

赞
Blas Roberto Guevara Vargas

Asesor Legal Corporativo
举报内容
La escucha activa es una herramienta muy importante al momento de abordar una situación de conflictividad. El escuchar activamente, (i) permite entender la situación, (ii) permitir que el orador, sin interrupciones, exponga con libertad sus inquietudes y (iii) poder realizar un abordaje más objetivo del conflicto que se enfrenta.

已翻译

赞

2 Emotional Intelligence

Emotional intelligence (EI) is your ability to understand and manage your own emotions, as well as recognize and influence the emotions of others. In conflicts, high EI allows you to stay calm and clear-headed, which can prevent the situation from escalating. It also helps in understanding the emotional drivers behind other people's behavior, enabling you to respond with empathy and negotiate more effectively. Developing EI can lead to more successful conflict resolution by fostering an environment where all parties feel heard and valued.

添加您的观点

Varinka Bouma-Iseli

Effortless Conflict Resolution | Professional Certified Coach, Team Coach, Supervisor (PCC, CPCC, ACTC, ESIA) | Couples Coach | Motivational Speaker
举报内容
Use Physical Intelligence as well. Your body knows by sending you messages. Become aware of changes in your temperature, muscle tension etc. Every sign of your body has a meaning, though it can be different per person. Get familiar with your body by being curious and not only during conflict. There is a lot of wisdom in our bodies which we tend to forget about.

已翻译

赞

3 Clear Communication

Clear communication is vital when resolving conflicts. This means expressing your thoughts and feelings openly and directly, but also in a way that is respectful and constructive. Avoiding ambiguous language and being specific about what is causing the issue and what your expectations are can help prevent misunderstandings. It's also important to use "I" statements to own your feelings and avoid blaming language that could make the other person defensive. Effective communication can lead to a quicker, more amicable resolution.

添加您的观点

Blas Roberto Guevara Vargas

Asesor Legal Corporativo
举报内容
Escuchar activamente, permite un abordaje claro del conflicto y poder comunicarlo con claridad promueve una interacción mucho más efectiva y eficiente del conflicto. La escucha activa y una comunicación debe conducir necesariamente a una reciprocidad en el abordaje del problema.

已翻译

赞

4 Problem-Solving Skills

Problem-solving skills enable you to identify the root of a conflict and develop creative solutions. This often involves breaking down the problem into smaller, more manageable parts and considering various alternatives. A systematic approach to problem-solving includes defining the problem, generating options, weighing those options, and then deciding on the best course of action. By applying these skills in conflict situations, you can help all parties involved move from contention to resolution.

添加您的观点

Roberto Maltez Gámez

Global Performance Manager at JLL for Amazon
举报内容
I find the best approach to have with individuals that have engaged in workplace conflict is to first, listen thoroughly with your undivided attention to their thoughts of what’s happening, then add perspective. Ask questions that help them understand both sides, share anecdotes which they can relate to their contexts and always encourage dialogue. Avoid intervening directly, this helps for a healthier team climate.

已翻译

赞
Blas Roberto Guevara Vargas

Asesor Legal Corporativo
举报内容
No todos tienen habilidades para poder resolver problemas. Hay reglas básicas que permiten identificar esas actividades: Escucha activa, comunicación clara y asertiva, disposición y conocimiento del asunto que se discute.

已翻译

赞

5 Negotiation Techniques

Negotiation is an art that involves reaching a compromise by understanding the interests of both parties and finding a middle ground. Effective negotiation techniques include setting clear goals, preparing thoroughly, and being willing to give and take. It's important to remain objective and focus on the issue rather than personal attributes. By mastering negotiation, you can resolve conflicts with outcomes that are acceptable to all parties involved.

添加您的观点

6 Mediation Skills

Sometimes, conflicts cannot be resolved directly by the parties involved and require a neutral third party to mediate. Mediation skills involve facilitating the discussion between the conflicting parties to help them find a solution themselves. As a mediator, you must remain impartial, guide the conversation constructively, and encourage open dialogue. These skills can be particularly useful when the conflict is highly charged or when power imbalances are present.

添加您的观点

Conflict Resolution

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

You're facing workplace conflicts head-on. What tools can help you enhance your conflict resolution skills?

1

2

3

4

5

6

1 Active Listening

2 Emotional Intelligence

3 Clear Communication

4 Problem-Solving Skills

5 Negotiation Techniques

6 Mediation Skills

Conflict Resolution

给文章评分

感谢您的反馈

更多Conflict Resolution相关文章

更多相关阅读内容

You're facing workplace conflicts head-on. What tools can help you enhance your conflict resolution skills?

1

2

3

4

5

6

1 Active Listening

2 Emotional Intelligence

3 Clear Communication

4 Problem-Solving Skills

5 Negotiation Techniques

6 Mediation Skills

Conflict Resolution

给文章评分

感谢您的反馈

查看其他技能