Rollback the driver or restore the previously created restore point. This will definitely help. Create a restore point before anything you update or upgrade. So it will help you when some compatibility issue occurs

Gather Information: Ask for details about the software (name, version, error messages) and check the operating system specifications. Remote Access: Use tools like TeamViewer or AnyDesk to securely access the client’s computer. Verify Compatibility: Ensure the system meets the software’s requirements and update both the OS and the software. Run Compatibility Troubleshooter: Use Windows’ Compatibility Troubleshooter by right-clicking the executable. Check Settings: Review application settings and permissions, and close any conflicting programs. Install Required Components: Ensure necessary frameworks (e.g., .NET, Java) are installed. Test Functionality: After changes, test the software and follow up to confirm it’s working correctly.

Usando do acesso remoto (TeamViewer/AnyDesk). 1. Verificar o sistema e vers?o do software. 2. Verificar atualiza??o do software e o SO. 3. Usar modo de compatibilidade. 4. Instalando dependências (como .NET/Java). 5. Consultando a documenta??o e suporte. 6. Virtualizar o sistema, se necessário.

This was prevalent in small medical offices holding on to payment software during migration from Windows 7 to Windows 10. Especially Quick Books. Adding a few permissions to the folders fixed this issue. Team Viewer is what I used to help them. It's what I use for my family as well.

First, get as much information as possible about the client's system, such as the hardware specifications, software versions, and operating system version. In order to find probable triggers, find out about any recent updates or adjustments as well. Look for any error messages or warnings in the system or application logs. These logs often offer important hints about the root cause of the problem. Investigate certain error codes as well to get ideas for possible solutions. Updates often fix compatibility issues, so make sure all drivers and software are current. Consider going back to an earlier stable version of the program, nevertheless, if the issue emerged following an update.