Investigate what went wrong. Provide realistic solution. Tackle preventive measures. Elaborate roles and responsibilities. Speak truthfully.

You should check and see where the problem is and how it arose, find the solution or solutions to solve the problem and take action to solve it, talk honestly with the customer, and reassure them that you are solving the problem.

Comunica??o Imediata: Informe o cliente sobre os contratempos assim que eles ocorrerem. Seja honesto sobre o que aconteceu e as possíveis implica??es no cronograma. Explique as Causas: Forne?a uma explica??o clara e concisa dos motivos do contratempo. Isso ajuda a construir confian?a e a demonstrar que você está no controle da situa??o. Proponha Solu??es: Apresente op??es para resolver o problema, incluindo prazos ajustados ou alternativas viáveis. Mostrar que você está trabalhando ativamente para minimizar o impacto pode acalmar as preocupa??es do cliente.

Foco em resolver o problema e foco em manter o cliente bem informado. Um sprint na causa raiz do problema e uma revis?o na matriz de comunica??o para estarem todos alinhados sobre os planos de a??o .

It really comes down to one thing, and that's communication. Let the client know that there has been a delay and precisely describe how the project's schedule will be impacted through lag, loss of slack, or lost float. Present alternatives that balance counteracting priorities against new challenges-changes to lead time, for example, or the distribution of free slack. Provide periodic status reports to establish trust; be available to answer questions and alleviate concerns. Recognize frustrations to ease concerns. Once these are resolved, reconnect to ensure satisfaction and also to show how adjustments have been made to prevent future setbacks and better manage total float and project float in the future.