You're facing supplier delivery delays. How can you effectively communicate with them to resolve the issue?

Common and very useful practice

Importante sempre avaliar os impactos na hora de contratar seus fornecedores, entenda o mercado, situa??o financeira dos players, situa??o macroecon?mica do país, entenda do material ou servi?o que está comprando e o principal, fa?o um bom contrato, se atentando nas principais condi??es e possíveis multas.

Gather Information: Document all relevant details about the delay, including order numbers, expected delivery dates, and the impact on your operations. Identify any previous communication regarding the order and review it for context. Initiate Contact: Contact the supplier promptly via a professional medium, such as email or phone. Choose the method that has historically been the most effective. Address your message to a specific person if possible, such as a representative you’ve previously dealt with. Clearly State the Issue: Be clear and concise about the problem. Include specific details like order numbers, original delivery dates, and any communication history.

Start to access what could be the cause of the delays . The sit down and reach a consensus with the supplier. If there is a need for a supplier development it should be done depending with relationship between the two

Seja parceiro dos seus fornecedores, afinal, eles conhecem sobre o negócio deles muito mais do que você. Procure sempre ouvir as opini?es, as inova??es e assim sair na frente da sua concorrência. Hoje em dia n?o há mais espa?o para tratar fornecedor como “inimigo”, eles ser?o a principal alavanca para fazer sua empresa crescer.

Essa é uma das formas, mas os esfor?os n?o param por aí... Buscar similares, alternativos ou fazer um processo de montagem alterando a sequência quando é possível) até que o material chegue,

Asses the root cause, is the supply chain disruption or it is a matter of lead time not estimated correctly. Gather the reasons and call in the suppliers to discuss the issue. Consider dual sourcing or using alternative products if there is any should the issue persists.

To open the dialogue, one essential thing, especially for urgent supply, is to talk directly with the decision-maker. This way, we can decide how to handle the situation and find the best solution. We can’t just talk with the frontliner or officer in time-sensitive cases, where the information needs to be processed and escalated to higher authorities if needed and of course it requires longer time.

While you are working with the supplier to explore solutions, you should also be planning internal solutions. Your staff should have a plan to work on other areas of operation or have workarounds already implemented before the supplier delay can affect daily operations. Don't leave your team totally stalled because of a supplier issue!

Communicate with your supplier in an amicable approach. Lay out all the factors that may impact the business due to the delays. Work together to find ways in resolving the issues rather than pointing fingers.

Ninguém melhor que seus fornecedores para apresentar as melhores solu??es para problemas daquele mercado em específico, afinal, eles conhecem o mercado deles melhor que vc.

Regularly monitoring the progress of your orders is crucial after reaching an agreement with your supplier. By keeping a close eye on the supplier's commitments and following up regularly, you can ensure that agreed-upon actions are being taken. This not only holds the supplier accountable but also allows you to adjust your plans promptly if there are any delays. Staying proactive in this process is key to managing delays effectively and maintaining a smooth and reliable supply chain.

Com relacionamentos bem construídos com seus fornecedores, vc será o primeiro a saber sobre tendências de mercado, problemas diversos dentro e fora do país, e sairá na frente de seus concorrentes.

This in my view is the key to resolving the issues surrounding the delays. This will help you proactively address the salts before they become a full blown problem

Get support from your competitors !!! Yes In a good healthy competition I had a scenario when we run out of some raw materials and I had a good relation with one of our competitors in Libya and got some supplies from them