You're facing resistance from clients. How do you guide them effectively?
Dive into the art of persuasion: How do you turn client pushback into progress? Share your navigation strategies.
You're facing resistance from clients. How do you guide them effectively?
Dive into the art of persuasion: How do you turn client pushback into progress? Share your navigation strategies.
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Como coach experta en psicología positiva, veo la resistencia como una oportunidad para explorar miedos o necesidades no expresadas. En lugar de persuadir directamente, aplico el máximo nivel de escucha activa y utilizo las fortalezas del cliente para generar confianza. Pregunto qué motiva el rechazo: ?falta de confianza o miedo al cambio? Empoderar al cliente desde sus propias fortalezas lo convierte en co-creador del proceso. Así, el rechazo se transforma en progreso, ya que el cliente se siente escuchado y parte del cambio.
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Always come up with kind business scenarios and try to present them to clients. Come up with list of benefits and disadvantages when you are trying to persuade.
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When clients resist your guidance, you can start by understanding the root of their resistance. Listen actively to their concerns, showing empathy and validating their feelings. Often, resistance comes from fear or uncertainty, so addressing those emotions is key. Explain the benefits of your approach in a way that aligns with their goals, and provide evidence or examples to back up your suggestions. Break down your plan into manageable steps to reduce overwhelm. Encourage open dialogue and invite feedback, fostering a collaborative environment where they feel heard and supported. By staying patient and adapting your approach, you can guide resistant clients toward progress.
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The way to turn client pushback into progress is by helping them to see the possibilities and opportunities available to them on the other side of whatever they are resisting. Inviting the client to get in touch with whatever it is that their heart truly longs for and using that as fuel and momentum to move forward.
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To guide resistant clients effectively, listen actively and validate their feelings. Ask powerful questions to explore their motivations and fears. Reframe challenges as growth opportunities and empower them by highlighting their strengths. Finally, create a clear, achievable action plan that aligns with their goals.
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