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You're facing resistance from a client over design choices. How do you navigate their personal preferences?

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When you're in the thick of engineering design, and your client pushes back on your recommendations, it can feel like a standoff. But it's crucial to remember that this is a collaborative process. Your expertise is invaluable, yet their vision drives the project. Balancing technical feasibility with personal preferences requires a blend of diplomacy, clarity, and flexibility. Understanding their perspective is the first step to finding common ground and crafting a design that satisfies both functionality and aesthetic desires.

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IFEANYI NOMU

SENIOR PROJECT ENGINEER(MNSE)
Femi Adewunmi

Manager, Engineering EPCM Engineers Limited

1 Listen First

Listening is the cornerstone of resolving design conflicts. When a client resists, it's essential to give them space to articulate their concerns fully. Pay close attention not only to the specifics of what they're saying but also to the underlying reasons for their preferences. This understanding can reveal compromises that respect their wishes without compromising the integrity of the design. Effective listening builds trust, which is the bedrock of a successful client-engineer relationship.

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Femi Adewunmi

Manager, Engineering EPCM Engineers Limited
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A good Project Manager must be a good listener in a bid to understand clients need or expectations. It is important to know when to come in as an integrator to be able to help clients refine their needs to ensure successful delivery

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2 Explain Clearly

Once you've listened, it's your turn to communicate. Use clear, jargon-free language to explain why certain design choices are necessary from an engineering standpoint. Highlight how these choices align with project goals, safety standards, and functionality. If technical constraints clash with their preferences, present alternative solutions that might bridge the gap. Your goal is to educate without patronizing, ensuring the client feels informed and respected.

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Femi Adewunmi

Manager, Engineering EPCM Engineers Limited
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One thing that is essential is effective communication in the area of conveying ideas and solutions to project owners. Communication can be through simplified approach through sketches, flow patterns and clear illustration that shows the project progress path from inception to completion

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3 Prioritize Needs

In any project, certain design aspects are non-negotiable due to safety, legality, or core functionality. Make sure the client understands these critical elements and why they take precedence over personal preferences. This is not about dismissing their ideas but about ensuring the project's success. Once these priorities are clear, you can work together to incorporate their preferences in ways that don't compromise the project's integrity.

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Femi Adewunmi

Manager, Engineering EPCM Engineers Limited
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Needs are essential, in project execution, identify the items on the critical needs which may have effect on project delivery timeline, then create a platform on how these needs can be fulfilled

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4 Offer Options

Resistance often stems from feeling a lack of control. To counter this, present multiple design options that meet both technical requirements and aesthetic preferences. This approach demonstrates respect for their input and shows your commitment to finding a solution that satisfies all parties involved. Giving choices empowers the client and can lead to more creative and collaborative outcomes.

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5 Compromise Wisely

Compromise is key in navigating design resistance. However, it's important to compromise intelligently. Always weigh the impact of any changes on the project's overall quality and functionality. If a client's preference poses significant risks or costs, it's your responsibility to articulate these clearly. Find middle ground by suggesting modifications that retain the design's integrity while incorporating elements of their vision.

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6 Follow Through

After reaching an agreement, ensure you follow through with the discussed changes. Keeping your word is vital for maintaining trust and credibility. Document all agreed-upon modifications and communicate regularly with the client throughout the implementation process. This transparency helps prevent further misunderstandings and reinforces a positive, collaborative relationship for future projects.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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IFEANYI NOMU

SENIOR PROJECT ENGINEER(MNSE)
(已编辑)
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I feel there should be all kinds of visualizations which could be 2D blueprint, 3D animations and walkthroughs so that the client can have a view of what the concept will look like in the end. When this I done, all designs should be agreed upon and signed off to reduce change of scope

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You're facing resistance from a client over design choices. How do you navigate their personal preferences?

1

2

3

4

5

6

7

1 Listen First

2 Explain Clearly

3 Prioritize Needs

4 Offer Options

5 Compromise Wisely

6 Follow Through

7 Here’s what else to consider

Engineering Design

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You're facing resistance from a client over design choices. How do you navigate their personal preferences?

1

2

3

4

5

6

7

1 Listen First

2 Explain Clearly

3 Prioritize Needs

4 Offer Options

5 Compromise Wisely

6 Follow Through

7 Here’s what else to consider

Engineering Design

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