IMHO, an important aspect to consider is the Benefits Dependency Network (BDN) to map the benefits expected from deployed technologies with changes required and enabling activities. BDN helps organization in having a one-to-one mapping between deployed technologies along with optimized activities and realized benefits. It also helps middle management to overcome resistance by magnifying efficiencies resulted from technology deployment

A implementa??o bem-sucedida de nova tecnologia exige um planejamento cuidadoso e uma abordagem colaborativa. Utilize uma plataforma de gest?o de projetos que integre ferramentas de comunica??o e acompanhamento de tarefas. O primeiro passo é realizar uma oficina de sensibiliza??o para apresentar os benefícios da nova tecnologia, envolvendo todos os membros da equipe. Em seguida, estabele?a um cronograma de treinamento prático, onde cada um teve a oportunidade de explorar a ferramenta em pequenos grupos, facilitando o aprendizado. Após a implementa??o, fa?a reuni?es quinzenais para coleta de feedback e ajustes, promovendo um ambiente de melhoria contínua.

When implementing a smart queue management system, I addressed resistance by delivering a compelling presentation that highlighted the tangible benefits across all operational levels. I showcased a live demo of a partially implemented system, allowing the team to visualize the improvements in efficiency, user satisfaction, and workflow optimization. This approach demonstrated the system’s potential, built confidence, and encouraged team buy-in before full deployment.

Throughout my career, I’ve recognized that resistance to change is a natural response, especially when adopting new technologies in IT operations. I’ve been able to overcome these obstacles by fostering open communication, listening to concerns & aligning technological changes with the strategic goals of the organization. I built trust by demonstrating quick wins & ensuring thorough training to empower my users & stakeholders. By collaborating closely with vendors & stakeholders, I’ve developed solutions that balance innovation with reliability, ultimately creating IT operations that are not only stable & secure but also scalable to meet future needs & demands.