You're facing a product pivot. How do you navigate maintaining a key client relationship?
During a product pivot, it's vital to keep key clients in the loop and engaged. Here's how to maintain those crucial relationships:
- Communicate early and often, keeping clients informed about changes and how they benefit.
- Seek feedback from clients to involve them in the process and show that their input is valued.
- Offer exclusive insights or previews of the new direction to foster trust and transparency.
How do you keep client relationships strong during major transitions? Share your strategies.
You're facing a product pivot. How do you navigate maintaining a key client relationship?
During a product pivot, it's vital to keep key clients in the loop and engaged. Here's how to maintain those crucial relationships:
- Communicate early and often, keeping clients informed about changes and how they benefit.
- Seek feedback from clients to involve them in the process and show that their input is valued.
- Offer exclusive insights or previews of the new direction to foster trust and transparency.
How do you keep client relationships strong during major transitions? Share your strategies.
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I will do these below - Explain proper reasons for the client to understand - Seek client feedback - Will keep them engaged from the very beginning - Get their future buy-in with success of the pivot
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When a product pivot is on the horizon, maintaining key client relationships is crucial. To navigate the situation: Be upfront and transparent about the pivot. Keep your client in the loop and involve them in the decision-making process. Highlight the benefits of the change, such as improved performance or new features. Offer customized support to minimize disruption, and reassure them that their success and satisfaction remain your top priority.