You're facing ERP system upgrades. How will you handle user expectations about their impact on daily tasks?

Communication with end users is the key. On top of that providing training for the new features and how their day to day operations will be more simpler. There will always be some friction to change depending on the size of the organization. To reduce the friction its always best to convey the benefits of new system over sticking to old methods.

A comunica??o sobre no que consistem as atualiza??es, bem como a importancia das mesmas para a saude do sistema a curto e longo prazo s?o um bom come?o de conversa. O objetivo deve ser salientar e informas os usuários que esse genero de atualiza??es podem inclusive facilitar a vida dos mesmos - já que costumam trazer packs de corre??es e melhorias no sistema. Portanto, comunique o que efetivamente terá impacto com a atualiza??o!

Para lidar com as expectativas dos usuários durante as atualiza??es do sistema ERP, é importante comunicar claramente o que está mudando e como isso impactará as tarefas diárias. Organize sess?es de treinamento para ajudar os usuários a se familiarizarem com as novas funcionalidades. Mantenha um canal aberto para feedback e suporte, assim eles se sentir?o mais confiantes e confortáveis com as mudan?as. Isso ajuda a minimizar a resistência e a garantir uma transi??o mais suave.

1. Transparent Communication: Keep users informed: Provide regular updates about the upgrade process, including timelines, potential impacts, and benefits. Address concerns: Be proactive in addressing user concerns and questions. 2. Training and Preparation: Offer comprehensive training: Provide thorough training on the new features and functionalities of the upgraded ERP system. Practice sessions: Organize practice sessions to allow users to familiarize themselves with the new system. 3. Phased Implementation: Minimize disruption: Consider a phased implementation approach to minimize disruption to daily operations. Pilot testing: Conduct pilot testing to identify and address potential issues before a full rollout.

Here are some of the steps I would take: - Proactive Communication: Provide clear, role-specific updates on changes and highlight the benefits of the upgrade to ensure user buy-in. - User Training & Support: Deliver tailored training and offer accessible support to help users adapt quickly to the new system. - Phased Rollout & Feedback: Implement upgrades in phases and gather continuous feedback to address user concerns promptly. - Clear Expectations on Downtime and Disruptions: Set realistic timelines for disruptions, communicate contingency plans, and reassure users of swift issue resolution.