You're facing a cybersecurity breach. How can you ensure transparency without compromising confidentiality?

While facing the breach transparency is crucial, we must avoid overwhelming non-technical stakeholders with intricate technical jargon, though. We must focus on the impact, actions taken, and preventive measures. Some key element to maintain the balance: 1. Professionally acknowledge the breach and build trust with stakeholders by being honest. 2. Communicate / Notify customers/affected parties who deserve to know about the situation. You don’t need reveal all technical details rather notify them on what happened, its impact and what steps are being taken to address the situation. 3. Outline corrective action that are being taken in your communication 4. Share your plan to avoid such situation happening in the future.

An Incident Response Plan should be in place to handle the breach systematically. This plan should outline the steps for containment and recovery, ensuring a coordinated and efficient response. By following a structured incident response plan, you can further ensure transparency and demonstrate your organization's preparedness to handle cybersecurity threats or breaches responsibly.

Uma boa prática de um time de CSIRT é reunir os times, analisar profundamente o caso ocorrido e iniciar uma RootCase com o time de forense digital, para ter clareza das causas raízes e os reais impactos, juntamente com o time de resposta ao incidente.

Em casos de ataques cibernéticos no Brasil, temos um órg?o responsável pela privacidade de dados que é a ANPD. Existe um runbook de como comunicar o vazamento e viola??o de dados. Com o seu DPO, time jurídico e especialistas do CSIRT uma comunica??o integral é importante para o melhor andamento do caso e transparência.

In India, navigating legal requirements is crucial. The Information Technology Act, 2000, and its subsequent amendments dictate how and when you must report breaches. The Indian Computer Emergency Response Team (CERT-In) mandates reporting certain types of incidents within a specified timeframe. Understanding these legal obligations ensures compliance and transparent communication with regulatory bodies while maintaining necessary confidentiality. Integrating these elements strengthens stakeholder trust and minimizes legal repercussions.

O plano de comunica??o no contexto do ataque cibernético sucedido de vazamento e viola??o de dados, deve-se iniciar, primeiramente, internamente e ao órg?o ANPD. Após isso, com o plano de a??o em m?os, comunicar as demais partes e as recrutarem para o comitê de crises juntamente com o CSIRT.

Naturamente a confidencialidade nestes momentos é crucial. Um ponto importante é que, dependendo do ataque cibernético e seus efeitos, os cibercriminosos tentar?o a extors?o e até mesmo o compartilhamento, via rede social X (antigo twitter) e demais surfaces, as informa??es dos ataques e quais tipos de dados tem sobre a invas?o. Eles poder?o vazar as informa??es. Desta forma, respeitar a privacidade é importante, mas o impacto a marca será real.

Staying updated during a cybersecurity incident involves continuous monitoring of network activity, staying informed through industry channels dark web monitoring , attack surface management tools and threat intelligence, regular employee training on current threats, diligent patch management, maintaining a well-defined incident response plan, keeping up with regulatory requirements, and engaging with cybersecurity experts for insights and guidance. These practices help organizations mitigate risks, respond effectively to incidents, and maintain strong cybersecurity defenses.

Seja transparente sobre o status da investiga??o e as a??es gerais tomadas. Evite detalhes que comprometam a seguran?a. Mostre empatia e reconhe?a o impacto da viola??o. Assuma a responsabilidade pela seguran?a e compromisso em resolver a situa??o.Forne?a atualiza??es regulares, mesmo sem novas informa??es significativas, para manter a confian?a e gerenciar expectativas, Informando quando esperar a próxima atualiza??o.

Transparency should be an integral component of an incident response plan. Confidentiality need not be affected by it unless there is carelessness by those who participate in its development. An effective and well thought out incident response plan will have detailed guidance on who and when need to be notified about a given incident or breach. Depending on the business environment in which an organization operates, there may be a varied group of entities and/or stakeholders that may be impacted. These stakeholders may include clients, law enforcement, regulatory bodies, third party suppliers, and so on. Another thing to consider, which can be easily overlooked, is an after action white wash to allow improvements to the plan.

Acknowledge the Breach Promptly Inform your team: Immediately notify your internal team, including IT, legal, PR, and management. This ensures everyone is on the same page and can coordinate an effective response. Public statement: Draft a concise public statement acknowledging the breach. Be honest but avoid disclosing sensitive details that could exacerbate the situation. Focus on reassuring stakeholders that the issue is being handled and that their security is a top priority. Transparency and urgency: Emphasize the urgency and seriousness with which you are treating the breach. This helps maintain trust and shows that your organization is proactive in addressing the issue.