Immidiate get in touch with issue's reporter and customer PIC + Send Technical Team onsite to 1. Resolve Issue or all type temporariy solution can be provided to ensure no impact to their operation. 2. Identify quality related to design, realibility , material etc and send prelim update to customer for Issue closure then schedule a full FA and CAPA report review.

Customer complaint? Resolve it NOW: Acknowledge Fast: Apologize immediately and show empathy—no defensiveness. Investigate Relentlessly: Pinpoint the root cause—don’t guess. Fix It Now: Provide a clear, immediate solution or replacement. Keep Them Updated: Communicate progress to rebuild trust. Prevent Future Issues: Implement stricter QA processes and follow up post-resolution. Turn complaints into loyalty. Own it, fix it, dominate. ????

To address the quality assurance complaint, I'll immediately investigate the issue, document findings, and implement corrective measures. I'll establish direct communication with the customer, provide regular updates, and ensure transparent problem-solving. By reviewing QA processes, implementing additional quality checks, and monitoring similar issues, we'll prevent recurrence while rebuilding customer confidence through swift, effective resolution.

Yes. Your investigation should include a checklist conspicuously drafted from clients complains. These checklist should be implemented during production with feedbacks check from customer on the improved product

To ensure immediate resolution of a customer complaint about product quality, promptly acknowledge the issue and gather all relevant details from the customer. Investigate the root cause by collaborating with the QA team and reviewing production or testing records. Implement a temporary fix if necessary, while developing a long-term solution to prevent recurrence. Keep the customer informed throughout the process, demonstrate accountability, and offer a gesture of goodwill, such as a replacement or discount, to maintain trust and satisfaction.