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Last updated on 2024年7月12日

You're facing conflicting priorities from project stakeholders. How do you navigate without losing your cool?

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When you're in the hot seat with project stakeholders pulling you in different directions, it's like being the rope in a tug-of-war game. Each party believes their priorities are paramount, and as the project manager, you're expected to appease everyone without dropping the ball. The key lies in mastering emotional intelligence (EI), which involves recognizing, understanding, and managing your emotions and the emotions of others. It's a critical skill that allows you to navigate the complex web of stakeholder expectations while maintaining your composure and steering the project to success.

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1 Understand EI

Emotional intelligence is your ally in deciphering the emotional undercurrents of stakeholder interactions. It enables you to empathize with each stakeholder's concerns and motivations while keeping your own stress in check. By actively listening and validating their feelings, you foster an environment of trust. Remember, acknowledging emotions doesn't mean giving in to demands; rather, it's about creating a space where all parties feel heard and respected, paving the way for collaborative solutions.

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Aurelien MANGANO

Transforming Managers into Leaders with Clear Vision & Strategy to Execution | EQ, IKIGAI, Kokorozashi, Communication, NLP, Leadership, Executive Presence Expert | EVL? & CQLM? | CEO of DevelUpLeaders | Keynote Speaker
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Many people mistakenly believe emotional intelligence is about controlling your emotions, but it's actually about understanding and expressing them fully. Emotional intelligence involves integrating your emotions into your self-awareness, allowing you to comprehend them better. The key is not to suppress emotions but to manage the behaviors they trigger. If you get easily angry, recognize this tendency. Instead of destructive behavior (like Zidane's World Cup incident), develop healthier responses. Acknowledge your anger and choose a constructive reaction, such as taking a brief walk or asking clarifying questions. This approach allows thoughtful, intentional responses, fostering a positive work environment.

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Rober Lucena

Director en @lucenaconsultores- Especialista de Gestión de Talento Humano | Selección de personal | RRHH | IT recruiter | Desarrollo Organizacional.
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En mi trayectoria como gestor de proyecto, he enfrentado diversos desafíos, uno de los más memorables fue liderar la renovación del Centro Comunitario. Este proyecto se caracterizaba por la presencia de múltiples partes interesadas con visiones divergentes sobre el alcance y las prioridades de las renovaciones. Para navegar este complejo panorama y alcanzar el éxito, apliqué habilidades clave como la empatía, la comunicación clara, el enfoque en objetivos comunes y la facilitación de la colaboración.

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2 Identify Priorities

Diving into the cacophony of stakeholder demands, your first step is to identify the underlying priorities. This isn't just about what stakeholders say they want; it's about understanding the 'why' behind their needs. Emotional intelligence guides you to ask the right questions and read between the lines, helping you to uncover the real value each stakeholder is seeking. Once you have this clarity, you can begin to align these priorities with the project's goals and constraints.

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Aurelien MANGANO

Transforming Managers into Leaders with Clear Vision & Strategy to Execution | EQ, IKIGAI, Kokorozashi, Communication, NLP, Leadership, Executive Presence Expert | EVL? & CQLM? | CEO of DevelUpLeaders | Keynote Speaker
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People often struggle with priorities because they aren't clearly defined or understood. Many prioritize urgency, which is subjective and variable, rather than importance, which reflects the value and impact on the organization. Urgency often stems from someone's personal timeline, while importance is about the return on investment (ROI) for the company or society. For example, if a senior executive urgently wants a car painted gold, but operations need a hook installed to move materials more efficiently, prioritize the hook. It adds value, whereas the golden paint, despite the urgency, does not. Helping your senior management understand importance will bring higher value to you and your organization.

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Oliwia Gogolewska

Fearless Project Manager | Operations | ?? Emotional Intelligence | Human Relations | Human-Centric Leadership ??
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Look beyond stated priorities to understand the reasons behind them. Assess how each task aligns with overall project goals to prioritize effectively. Be aware of unspoken motivations that may influence priorities. Identify hidden agendas. Consider both immediate needs and long-term vision when prioritizing tasks. Support decisions with evidence to facilitate objective discussions. Encourage transparent conversation.

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3 Communicate Clearly

Clear communication is your lifeline in troubled waters. With a firm grasp on emotional intelligence, you're equipped to articulate the project's limitations and possibilities without triggering defensive reactions. It's about choosing words that are both honest and considerate, ensuring stakeholders understand that while not every demand can be met, every effort is being made to address their concerns within the project's framework.

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Dr Noopur Surti

Asst. Prof. at Narayana Business School
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Open communication and transparency is the key to such situation as it will bring everyone on the same page. Along with that fostering empathy will also help as it will enable team members to understand each other's points of view and improve team communication.

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4 Seek Compromise

Emotional intelligence shines brightest when finding common ground among conflicting interests. It's about negotiating with a cool head and an open heart, demonstrating that you value all input. The art of compromise doesn't mean everyone wins equally, but rather that everyone gains something that matters to them. By leveraging your emotional insights, you can propose solutions that satisfy the most critical needs of your stakeholders while keeping the project on track.

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5 Maintain Boundaries

While empathy is a cornerstone of emotional intelligence, so is setting boundaries. It's essential to recognize when demands become unreasonable or when accommodating one stakeholder's priorities would jeopardize the project. Use your emotional intelligence to assert these boundaries firmly yet politely, ensuring that while stakeholder relationships are important, the project's success is not compromised by capitulating to every whim.

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6 Manage Stress

Finally, managing your stress is crucial in maintaining emotional equilibrium. Emotional intelligence doesn't just apply to external interactions; it's also about self-awareness and self-regulation. Techniques such as deep breathing, mindfulness, or simply taking a step back to reassess can help you remain calm and focused. When your stress is under control, you're better positioned to handle stakeholder pressures with grace and effectiveness.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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You're facing conflicting priorities from project stakeholders. How do you navigate without losing your cool?

1

2

3

4

5

6

7

1 Understand EI

2 Identify Priorities

3 Communicate Clearly

4 Seek Compromise

5 Maintain Boundaries

6 Manage Stress

7 Here’s what else to consider

Emotional Intelligence

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You're facing conflicting priorities from project stakeholders. How do you navigate without losing your cool?

1

2

3

4

5

6

7

1 Understand EI

2 Identify Priorities

3 Communicate Clearly

4 Seek Compromise

5 Maintain Boundaries

6 Manage Stress

7 Here’s what else to consider

Emotional Intelligence

给文章评分

感谢您的反馈

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