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You're facing communication challenges with volunteers. How can you bridge the gap in styles?

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Volunteering is a powerful way to give back to the community, but it's not without its challenges, especially when it comes to communication. As a volunteer coordinator, you may find yourself navigating a maze of different communication styles. It's crucial to bridge these gaps to ensure your team works harmoniously and effectively. Understanding and adapting to various preferences can make all the difference in creating a positive and productive volunteer environment.

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Paulo Schwartzman

Empreendedor Social | Fundador Schwartzman Advogados; Arbitrivm; MP Sports; Isapay e SoftDent e JurisTrilha | Formado e…
Samarah M.

BHSc Biomedical Discovery & Commercialization @ McMaster University | Advocating for Mental Health & Racial Equity…

1 Assess Styles

When you notice communication issues among volunteers, the first step is to assess everyone's preferred communication styles. Some volunteers may be more responsive to direct, concise instructions, while others thrive on detailed explanations and discussions. It's essential to observe and ask questions to determine how each person best receives and processes information. Once you have a grasp on the various styles within your team, you can tailor your communication approach to suit each volunteer, thereby reducing misunderstandings and fostering a more inclusive atmosphere.

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Paulo Schwartzman

Empreendedor Social | Fundador Schwartzman Advogados; Arbitrivm; MP Sports; Isapay e SoftDent e JurisTrilha | Formado e Mestre pela USP | Editor Brasil Debate | Colunista | Coord. GESIDH | Escritor | Mentor
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Busque se comunicar no estilo preferido do interlocutor do momento. Ele é uma pessoa mais formal: seja mais formal. Ele é uma pessoa mais descontraída: seja descontraído! Só de você "falar do mesmo modo" você verá a diferen?a na maneira como a sua mensagem chega aos ouvidos do outro!

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Samarah M.

BHSc Biomedical Discovery & Commercialization @ McMaster University | Advocating for Mental Health & Racial Equity through Community-Engaged Learning | 2024 LSO Scholar
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The styles also apply to how materials may be shared. For example, are instructions delivered in a PDF, a video, or directly in the email? Do people prefer having tasks assigned on a project management tool or like everything in one place? Ensure that you meet volunteers where they are are.

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2 Open Dialogue

Maintaining an open dialogue is key to overcoming communication challenges. Encourage your volunteers to share their thoughts and preferences regarding how they like to be communicated with. This can be done through regular meetings or feedback sessions where everyone feels safe to express their opinions without judgment. By promoting transparency and actively listening to your volunteers, you create a culture of mutual respect where each person's voice is valued, leading to improved communication and collaboration.

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Paul Brunswick

Case Manager, Mental Health and Substance Abuse Counselor, and Minister
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The group (meeting) is very effective. It helps problem people realize that they are the problem. It also helps to establish norms and processes to move forward.

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3 Adapt Methods

To bridge communication gaps, you must be willing to adapt your methods. This might mean varying your approach based on the task at hand or the individuals involved. For instance, some volunteers may prefer digital communication, such as emails or messaging apps, while others might respond better to face-to-face interactions or phone calls. Experiment with different channels and formats to find what resonates best with your team, and be flexible enough to switch gears when necessary.

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Jared Peer, CVA

Volunteer Services Specialist
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Make sure common resources are available in multiple forms. We have a remote learning module for a phone call support program. Volunteers can go watch videos on our Youtube channel - they can read a PDF emailed to them - they can get the printed version mailed to them - or they can call in or visit the office if they'd rather go through the training in a more personal way. This makes it accessible to those with transportation issues, technology hinderances, no access to internet, etc. Making sure the same resource is available in several different media allows volunteers to pick the way they learn best to complete their training.

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4 Training Sessions

Conducting training sessions focused on communication can be immensely beneficial. These sessions should not only cover the basics of effective communication but also delve into understanding different communication styles and how to interact with them. Role-playing scenarios and group discussions can be particularly effective in helping volunteers practice and become more comfortable with various styles. This proactive approach can prevent future misunderstandings and equip your team with the skills needed to communicate effectively.

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5 Feedback Loop

Establishing a feedback loop is an excellent way to continuously improve communication with volunteers. After implementing new communication strategies or tools, solicit feedback from your volunteers to gauge their effectiveness. This can help you understand what's working and what isn't, allowing for timely adjustments. Remember, feedback should be a two-way street; be open to receiving suggestions and also provide constructive feedback to volunteers on how they can communicate more effectively within the team.

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6 Celebrate Diversity

Lastly, celebrate the diversity of communication styles within your volunteer team. Different perspectives and approaches can bring about innovative solutions and ideas. Highlight the strengths that each style brings to the team and encourage volunteers to learn from one another. By valuing and embracing these differences, you cultivate an environment where everyone feels appreciated for their unique contributions, ultimately leading to a stronger, more cohesive volunteer force.

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Samarah M.

BHSc Biomedical Discovery & Commercialization @ McMaster University | Advocating for Mental Health & Racial Equity through Community-Engaged Learning | 2024 LSO Scholar
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Be appreciative of how different people communicate and bring themselves to the conversation. In a Zoom call? Sometimes we convey ourselves a lot better over chat as opposed to unmuting. In-person? consider sticky note activities. Asynchronous? Consider the benefits of allowing for contributions in chat or in email. By being flexible with how we communicate, we open up the flow to a much larger range of perspectives and allow for more effective collaboration.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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You're facing communication challenges with volunteers. How can you bridge the gap in styles?

1

2

3

4

5

6

7

1 Assess Styles

2 Open Dialogue

3 Adapt Methods

4 Training Sessions

5 Feedback Loop

6 Celebrate Diversity

7 Here’s what else to consider

Volunteering

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You're facing communication challenges with volunteers. How can you bridge the gap in styles?

1

2

3

4

5

6

7

1 Assess Styles

2 Open Dialogue

3 Adapt Methods

4 Training Sessions

5 Feedback Loop

6 Celebrate Diversity

7 Here’s what else to consider

Volunteering

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